Refuge Worker in Greater London

Job description

Refuge Worker

Location: London

Hours: 37.5 per week, Monday–Friday

Contract: Temporary, Full Time

Are you passionate about supporting women and children affected by domestic abuse?

We are seeking a Refuge Worker to provide high-quality, practical and emotional support to survivors living in our Southwark refuge. This is a vital role, offering safety, advocacy and empowerment to women and children at a critical time in their lives.

Key Responsibilities

• Provide tailored emotional and practical support to survivors of domestic abuse, ensuring their safety and wellbeing.
• Conduct key work sessions with residents, developing and monitoring individual support and risk management plans.
• Welcome new residents, explain and arrange occupancy agreements, and ensure a proactive move-on strategy is in place.
• Assess risks and needs of survivors and their children, taking immediate safeguarding action where required.
• Support residents to access housing, welfare, benefits and legal advice, advocating on their behalf when necessary.
• Accompany women to appointments and ensure they are aware of their rights to legal protection.
• Collect and record rent payments accurately, ensuring vacant rooms are re-let promptly.
• Work closely with statutory and voluntary agencies to deliver a coordinated community response.
• Maintain accurate casework and service records in line with organisational policies.
• Participate in the on-call rota to provide out-of-hours cover.

About You

• At least one year’s experience working in domestic abuse services, housing, social care, or with vulnerable clients.
• Strong knowledge of the dynamics and impact of domestic abuse and safeguarding practices.
• Experience of working in a residential/refuge setting or similar environment.
• Ability to remain calm, resilient, and supportive under pressure, maintaining a trauma-informed approach.
• Skilled at building trusting, non-judgemental relationships with women and children who may have complex needs.
• Strong organisational skills with the ability to plan, prioritise and manage a busy caseload.
• Confident working both independently and as part of a team, seeking guidance when required.
• IT literate with experience using Microsoft Office.
• Committed to feminist principles, empowerment, equality and inclusion.

**We offer a £250 referral fee bonus for any Candidates you refer**

If you are interested in applying, please contact Oliver Jefferson on 01772 208962 or send your CV to oliver.jefferson@servicecare.org.uk

Extra information

Status

Open

Education Level

Secondary School

Location

Greater London

Type of Contract

Part-time jobs

Published at

04-09-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English