Customer Success Lead in City of London

Job description

Ready to lead customer success for a fast-growing, AI-driven SaaS innovator?

A leading SaaS company, leveraging AI and automation, are seeking a Customer Success Lead to scale its customer success function. This strategic yet hands-on role drives enterprise customer retention, adoption, and expansion while building a high-performing team. The company is expanding rapidly across global markets.

The candidate will need deep expertise in SaaS customer success frameworks, financial acumen, and C-suite influence. Key skills include driving upsell/cross-sell, designing customer health scores, and leveraging tools like Gainsight or custom dashboards. Familiarity with AI tools and global market expansion is a plus.

Responsibilities include leading revenue expansion, mentoring Customer Success Managers, aligning with Sales, Product, and Marketing, and owning the Customer Success P&L. The candidate will establish repeatable processes for onboarding, renewals, and advocacy, using data-driven insights to enhance customer outcomes.

The ideal candidate excels in stakeholder management, storytelling, and crisis resolution, with a passion for customer advocacy and operational excellence. SaaS experience is a bonus.

The role is predominantly remote, with 1-2 days in their Central London office.

Apply below to shape customer success for an AI-native, high-growth company.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Part-time jobs

Published at

04-09-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English