Key Account Coordinator in Birmingham

Job description

Powered by industry-leading Metro technology, Metro deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.

At Metro, it is our innovative technologies, pushing of boundaries and, most importantly, our employees that set us apart. We pride ourselves on going the extra mile, creating tailored solutions and acting in the best interests of our clients to ensure exemplary customer experience.

We are looking for a proactive individual with a strong background in ocean freight to join our team. In this role, you will be working in our Key Account team supporting the management and growth of one of Metro’s largest customers. This role will provide exposure to carriers and customers alike with great opportunity for career development. If you have experience in ocean freight, excellent organisational skills, and a knack for problem-solving, we would love to hear from you.

Key Responsibilities

• Strategic pricing planning to support global distribution
• Building and enhancing carrier and trade portfolios
• Support RFQs and pricing updates
• Support spot quoting & follow up
• Support with carrier business reviews
• Coordination with Operations teams on booking escalation and resolution
• Support in customer business review preparations
• Other tasks as required

Essential Skills & Experience

• Ocean freight background
• Load planning
• Strong communication skills
• Computer literate – MS Office experience
• Proactive
• Strong time management and problem solving skills
• Excellent attention to detail
• A sense of urgency
• Good knowledge of ocean carrier landscape
• An understanding of ocean market and trades

Desirable Skills & Experience

• An understanding of FCL, LCL, Roll-On/Roll-Off and Out-of-Gauge desirable
• Freight management software experience is desirable e.g. CargoWise
• DG Training advantageous
• Quoting experience
• RORO pricing experience
• Experience with airfreight and roadfreight
• Tenders and RFQs

Why choose Metro?

• Competitive salary including a bonus, which is paid twice a year!
• Access to our benefits, discounts and wellness platform including offers on gym memberships, a wide range of restaurants, retail and much more
• Health cash plan
• Octopus Electric Vehicle car scheme
• Free parking
• Casual dress Fridays
• Respectful working environment
• Plenty of opportunities for training and development

We are looking for candidates who are happy to work in the office full-time during regular business hours.

Extra information

Status

Open

Education Level

Secondary School

Location

Birmingham

Type of Contract

Part-time jobs

Published at

09-10-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English