Care Coordinator in Birmingham

Job description

Purpose of the Role

The Care Coordinator will be responsible for the effective planning, coordination, and monitoring of care services to ensure high standards of support are delivered. They act as the central point between staff, service users, families, and external professionals, ensuring continuity of care, compliance, and person-centred support.

Key Responsibilities

Service Coordination

• Create, maintain, and update care rotas to ensure services are fully staffed.
• Match support workers to service users based on skills, experience, and preferences.
• Respond to short-notice changes, sickness, and emergencies to maintain safe cover.

Care Planning & Quality

• Support with assessments, care plans, and risk assessments for new and existing service users.
• Ensure care is delivered in line with CQC/Ofsted/CIW/CI standards and company policies.
• Monitor service user outcomes, wellbeing, and satisfaction.

Staff Support & Supervision

• Provide clear guidance to care staff on service delivery.
• Support with inductions, training coordination, and supervision where required.
• Maintain strong communication with the team, ensuring they are motivated and supported.

Compliance & Administration

• Maintain accurate records, documentation, and reports for audits and inspections.
• Ensure medication management, safeguarding, and health & safety procedures are followed.
• Work with the Registered Manager to meet contractual and regulatory requirements.

Communication & Liaison

• Act as the first point of contact for service users, families, and professionals.
• Build strong working relationships with commissioners, social workers, and health teams.
• Attend multi-disciplinary meetings and contribute to care reviews.

Essential Skills & Experience

• Previous experience in a care coordination or senior care role (supported living, domiciliary care, or residential).
• Strong understanding of safeguarding, care planning, and regulatory standards (CQC/Ofsted).
• Excellent organisational skills with the ability to manage rotas and scheduling.
• Confident communicator with strong interpersonal skills.
• IT literate with experience using care management or rota systems.
• Ability to work under pressure, prioritise, and problem-solve quickly.

Desirable

• NVQ/QCF Level 3 in Health & Social Care (or working towards).
• Experience across both adult and children’s services.
• Local knowledge of Kirklees or surrounding areas (if location-specific).
• Full UK driving licence and access to a vehicle.

Extra information

Status

Open

Education Level

Secondary School

Location

Birmingham

Type of Contract

Part-time jobs

Published at

10-09-2025

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English