Head of Delivery in City of London

Job description

Location: Poland Street, London

Reports to: Head of Operations

Why choose Tag?

Tag has been the trusted production partner for brands worldwide for over 50 years, helping them achieve their business goals across borders and cultures. With 2,700 experts in 29 countries, we are a global team of collaborators, innovators, and motivators.

We pride ourselves on fostering inclusive, empowering environments where individuality is celebrated, and everyone feels safe and supported. By embracing diversity of thought, experience, and expertise, we maximize potential for both our people and clients.

As part of dentsu Group since June 2023, Tag combines its unparalleled expertise in delivering personalized, omnichannel content with dentsu’s innovation and technology infrastructure. Together, we solve clients’ toughest challenges, creating transformative solutions that drive marketing effectiveness and efficiency across the customer journey.

Tag respects individuality and the power of collaboration, turning big ideas into impactful results.

The role

The Head of Delivery at Tag Worldwide will lead the end-to-end execution of work across the business, ensuring every project is delivered with precision, pace, and impact. This role combines strategic delivery leadership with deep integration of project management, overseeing systems, people, processes, and operational reporting across creative, production, strategy, and tech.

You will reshape and embed the delivery function as a core operational engine, driving smarter, more efficient ways of working, enabling granular reporting, fostering a high-performance team culture, and strengthening the connection between PMs, account teams, and clients. You’ll also inherit key responsibilities from the Head of PM remit to ensure full alignment across project leadership, workflow governance, and cross-functional collaboration.

Responsibilities

Lead and Reorganise the Delivery Function

• Restructure the delivery organisation across PMs and cross-functional leads
• Define clear roles, responsibilities, and reporting lines to drive accountability
• Integrate PM delivery skillsets to match future ambitions and client expectations
• Build, mentor, and retain high-performing, adaptable teams across regions

Own End-to-End Project Execution

• Accountable for delivering all client work on time, on budget, and to brief
• Act as senior escalation point for programme risks or delivery challenges
• Ensure operational alignment across varied project types and tiers
• Support forecast planning and delivery pacing across accounts

Embed PM Ownership and Governance

• Champion PM ownership across all workstreams, from pitch to delivery
• Evolve project governance, tooling, and best practices
• Build real-time reporting systems to surface project health, blockers, and KPIs
• Drive compliance with delivery standards, workflows, and escalation processes

Integrate and Align Delivery Across All Functions

• Eliminate silos by connecting delivery with creative, production, tech, and strategy
• Define clear handshakes and workflows to streamline operations
• Coordinate closely with studio leads and managers to track resourcing, capacity, and blockers
• Reinforce DI (Delivery Intelligence) compliance across PMs and teams

Partner Closely with Client and Account Teams

• Support scoping, resourcing, and pricing during pitches and onboarding
• Work with client leads to ensure operational expectations and deliverables are aligned
• Represent delivery in strategic client discussions and post-project evaluations

Drive Operational Efficiency and Performance

• Audit current workflows and identify inefficiencies across the production lifecycle
• Improve team utilisation and resource planning across departments
• Support automation and the adoption of tools that reduce manual effort
• Oversee delivery reporting across markets, providing visibility to leadership

Champion Culture, Collaboration, and Accountability

• Foster a culture of ownership, excellence, and continuous improvement
• Celebrate delivery wins and create shared momentum across teams
• Ensure quality data and insight inform operations, quality control, and performance reviews
• Promote a collaborative, people-first culture that empowers PMs to lead with confidence

Skills and Experience required

• Proven experience in leading integrated delivery functions across creative, production, and project management teams
• Strong background in project management with deep understanding of workflow, resource planning, and cross-functional team operations
• Demonstrated success in reorganising and scaling delivery teams to meet changing business needs
• Experience implementing tools, systems, and reporting structures that enhance delivery visibility and efficiency
• Strong commercial acumen with the ability to balance quality, speed, and margin
• Track record of driving operational change and embedding continuous improvement
• Ability to lead, motivate, and coach senior PMs and delivery leads
• Confident communicator and collaborator, able to partner effectively with account, creative, and strategy leaders, as well as clients
• Comfortable navigating complex organisational structures and stakeholder environments (including holding company integrations)
• Experience with AI-enabled workflows, automation tools, and data-informed decision-making is a strong advantage

What Success Looks Like

• A unified, scalable delivery function operating across all workstreams
• PMs embedded in project delivery with clear ownership and leadership visibility
• Projects consistently delivered on time, on budget, and to scope
• Stronger integration across creative, production, and client services
• Delivery recognised as a strategic enabler of performance and growth

As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Part-time jobs

Published at

11-09-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English