ERP Support Team Member in Ferndown Industrial Estate

Job description

Company Overview:

At Superior, we stand as a global leader in manufacturing high integrity sealing products. We commit to a culture of excellence and continuous improvement in the design, manufacture and supply of o-rings and special mouldings.

Since 1972, Superior has built a reputation by meeting its customers' current needs and anticipating future challenges.

Superior works closely with global market leaders in sectors including engineering, automotive, food and beverage, electronics and medical equipment. We strive to help ensure the dependability and quality of our clients’ products.

We are delighted to be recruiting an ERP Support team member to join our IT department and support with the implementation of a new ERP system.

About the Role:

We are seeking a proactive and technically skilled ERP Support Team Member to join our IT team, supporting both the day-to-day operation and the ongoing implementation of our IFS Applications ERP system within a dynamic manufacturing environment. This role is ideal for someone who enjoys solving problems, working with cross-functional teams, and contributing to digital transformation projects.

Relationships and roles:

To demonstrate the ability to interact and cooperate with all company employees

To build trust, value others, communicate effectively, drive execution, foster innovation, focus on delivery to customers, collaborate with others, solve problems creatively and demonstrate high integrity

Maintain professional internal and external relationships that meet company core values

Proactively establish and maintain effective team relationships with all support departments

Key Responsibilities:

Assist in the implementation and rollout of IFS modules, including requirements gathering, testing, training, and go-live support.

Provide first and second-line support for IFS Applications users across the business.

Troubleshoot and resolve ERP-related issues, escalating complex problems to third-line support or IFS where necessary.

Support system configuration, user access management, data integrity tasks and reporting tasks.

Collaborate with internal teams to optimise ERP workflows.

Document support procedures, training materials, and user guides.

Participate in system upgrades, testing, and implementation projects.

Requirements:

Hands-on experience with IFS Applications (preferably IFS Cloud).

Understanding of manufacturing processes such as MRP, shop floor control, BOM management, and inventory.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal abilities.

Proficiency in Microsoft Office tools.

Desirable Skills:

SQL or report writing experience.

Knowledge of IFS Lobbies, Custom Events, or Report Designer.

Knowledge of system integration and data migration.

Experience supporting ERP implementations or upgrades.

Experience in a manufacturing or engineering environment.

Benefits include:

· Quarterly bonus scheme after qualifying period.

· Private medical insurance available after qualifying period.

Cycle to work scheme

· Free onsite parking.

· Company pension scheme

· Company uniform provided

Job Types: Full-time, Permanent

No recruitment agencies please. If we do move to recruit through an agency we will contact you direct. Thank you

Extra information

Status

Open

Education Level

Secondary School

Location

Ferndown Industrial Estate

Type of Contract

Part-time jobs

Published at

11-09-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English