Retentions Team Lead in Manchester

Job description

Shred-it UK is an information security solution provided by Stericycle Inc. As the largest document destruction service in the world Shred-it delivers more than just secure shredding—we provide peace of mind.

Summary

The Retention Team Lead is a key role within our business, you will be responsible for the management of a team of Specialists who drive revenue through skillful client management

You will be responsible for the team achieving targets and will monitor inputs, outputs and quality to enable the team to deliver. You will need in depth knowledge of mitigating of business revenue and assessing profitability risk

You and your team will drive the process of identifying commercial issue and lead on the investigation & resolution process leading to the contract negotiation of existing customers assigned to non-book business and providing renegotiation of agreements and managing customer contract lifecycles

We are looking for

Strong team management experience, ideally within a client retentions environment

Confident and proficient people manager in leading, coaching & performance managing.

Strong computer literacy, including but not limited to Microsoft Office suite.

Proficient in the use & understanding of CRM systems, Salesforce, preferred

Excellent time management, self-discipline & organisational skills.

Energetic, highly motivated & results oriented with a constant positive attitude – motivated by success.

A strong negotiator with exceptional listening skill, with the ability to understand, interpret and match the circumstances to a desirable outcome suitable to all parties.

Experience of operating within a competitive, high-pressure environment, preferably as part of a target driven team.

Ability to be able lead and operate under pressure in a high volume, competitive commercial environment, as part of a team.

In return for your acceptance we can offer

• Competitive salary and bonus
• Contributory Pension Scheme
• Life Insurance
• Cycle to Work Scheme
• Access to SteriCares, our employee support fun…

Further details to share when we talk

#SID0925

Extra information

Status

Open

Education Level

Secondary School

Location

Manchester

Type of Contract

Part-time jobs

Published at

12-09-2025

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English