Medical/Dental/Veterinary Receptionist (£25k+) in City of London

Job description

We are looking for a friendly, organised and professional Front of House Receptionist to join our busy veterinary practice.

Our Company

Virtue Vets is London’s premier next-gen vet care and pet wellness clinic chain, providing exceptional vet care and a premium bespoke experience at reasonable prices. Our stylish clinics feature a contemporary aesthetic that appeals to both pets and their humans. We are equipped with state-of-the-art diagnostic, surgical, and lab equipment to ensure the highest standard of care.

Key Responsibilities

As the first point of contact for our clients, you’ll play a vital role in creating a welcoming and supportive environment. From greeting owners and their pets to managing appointments and administrative tasks, you’ll ensure the smooth running of our front desk and deliver a first-class client experience. You must be well-groomed, personable and presentable as the face of the clinic.

• Greet clients and their pets with warmth and professionalism
• Manage incoming calls, emails, and appointment bookings
• Maintain accurate client and patient records
• Handle payments and invoicing
• Provide information on services, products, and general pet care advice (non-clinical)
• Support the veterinary team with administrative duties
• Ensure the reception area is tidy, safe and welcoming

Requirements

• Excellent communication and interpersonal skills
• Professional, approachable and empathetic manner
• Strong organisational skills with attention to detail
• Comfortable using computer systems and booking software
• Ability to remain calm under pressure in a busy environment
• Previous reception or customer service experience (ideally within a veterinary or healthcare setting, though not essential)
• A genuine love of animals and commitment to client care

Hours

40 hours per week, predominantly Monday to Friday, 08:30 to 17:30 (with a 1-hour unpaid break) but flexibility required on occasions with time in lieu.

Benefits

• 5.6 weeks per calendar year, inclusive of public holidays.
• Pension contributions.
• Staff discounts on treatments and drugs for own pets up to a maximum of 3 pets as set out in our Employee Pet Treatment and Charging Policy.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Part-time jobs

Published at

13-09-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English