Head of Ecommerce in City of London

Job description

FUEL THE FUTURE: Head of Ecommerce (D2C, Amazon & TikTok Shop)

Location: Steven Bartlett’s HQ in Shoreditch, London (5 days/week in-office)

Role Type: Permanent / Full-Time

Start Date: ASAP

Reports to: Head of Marketing

Employment Eligibility: Must have full right to work in the UK

PerfectTed Overview

PerfectTed is on a mission to spread positive energy and help people feel their best—energised, focused, and ready to take on the day, without compromise. We’re the UK’s fastest-growing energy drink brand and Europe’s leading matcha company, redefining what energy should feel like: no crashes, no junk—just matcha’s clean caffeine to fuel your best self.

Inspired by co-founder Marisa’s journey with ADHD, anxiety, and burnout, PerfectTed was built to offer a better way to power through life—with calm focus, not chaos. Join our founder-led team as we scale the next household name in energy.

At PerfectTed, we believe in PRICE—our core virtues that shape everything we do:

✨ Progress – We embrace growth, learning, and continuous improvement.

Resilience – Challenges don’t stop us; they push us to be better.

⚡ Intensity – We move fast and execute with passion and purpose.

Consistency – Greatness comes from showing up every day.

Entrepreneurialism – We take ownership, think outside the box, and find solutions.

Role Overview

We’re hiring an Ecommerce & Marketplace Lead to own our D2C Shopify site, Amazon, and TikTok Shop. You’ll bring a technical and analytical backbone to the on-site experience, operations, and channel growth—from UX/CRO and merchandising to media and inventory health. You’ll work hand-in-hand with the Digital Marketing Manager (Growth) on traffic, landing pages and attribution, and with Operations on forecasting, fulfilment and customer experience.

Key Responsibilities

D2C (Shopify) Ownership & CRO

• Manage day-to-day account and site operations.
• Manage product listings, PDP optimisation, categorisation, pricing, stock status, and merchandising.
• Collaborate with the Digital Marketing Manager on on-site advertising placements, campaign landing pages, and CRO tests.
• Partner with the wider marketing team to align on creative/content needs for campaigns, PDPs, and subscription flows.
• Ensure operational excellence—site uptime, order fulfilment, returns/refund processes, and payment integrations.
• Implement growth strategies to improve CR, subscriptions, AOV, etc.

Amazon (Seller Central) Management

• Lead account management and operations in partnership with an Amazon agency.
• Oversee catalogue health, listings optimisation, A+ Content, Brand Store updates, and backend keyword strategy.
• Work with the Digital Marketing Manager to set and refine Amazon Ads strategy (sponsored products/brands/display/video) for efficiency and growth.
• Collaborate with the marketing team to align PDP visuals, videos, and copy with brand guidelines.
• Monitor performance, inventory health, replenishment schedules, ranking, chargebacks, and Buy Box stability.

TikTok Shop & Social Commerce

• Lead account management and operations in partnership with a TikTok agency.
• Optimise product catalogue, ensure policy compliance, and optimise for conversion.
• Coordinate with creators and the Content team to produce high-performing shoppable assets and live shopping events.
• Track operational metrics such as fulfilment , return rates, and refund reasons.

⚙ Operations, Trading & Readiness

• Partner with Ops on demand forecasting, replenishment and launch readiness (assets, pricing, inventory).
• Define pricing/promo guardrails, variant strategy and channel-specific bundles; protect contribution margin.

Analytics, Reporting & Collaboration

• Build and maintain dashboards across D2C/Amazon/TikTok Shop (conversion, AOV, funnel health, share of voice, Buy Box, reviews).
• Run test-and-learn roadmaps (PDP elements, merchandising, badges, content formats) and present clear actions.
• Collaborate with Digital Marketing on landing pages, UTM hygiene, SEO for PDPs, and retail media alignment; brief Content on required PDP assets (video, imagery, FAQs).

Requirements

Must-Haves

• 6+ years in e-commerce/marketplace management with measurable D2C and Amazon growth.
• Strong technical aptitude: Shopify admin, GA4, tag/pixel hygiene, feed management, and basic troubleshooting.
• Amazon Seller Central proficiency (listings/A+ Content, Brand Store, PPC, FBA/FBM operations and compliance).
• Expert in analytics, forecasting and profitability (SKU-level margin, fees, shipping, returns).
• Excellent cross-functional communication, project management and stakeholder management.

Nice-to-Haves

• Experience launching/optimising TikTok Shop or similar social commerce channels.
• Experience with subscriptions/loyalty and additional marketplaces (eBay) or retail.com partners.

What We Offer

• Competitive salary + EMI options scheme (real equity upside in the UK’s fastest-growing brand)
• Private healthcare
• Career development budget – Courses, coaching, and tools to grow your career
• A stunning office space shared with inspiring, high-performing people you’ll learn from daily—including the Flight Story team and Steven Bartlett
• All the matcha you can drink ☕

TO APPLY: Please email your CV to kelly@perfectted.com.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Part-time jobs

Published at

13-09-2025

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English