Service Desk Coordinator in London Area

Job description

Service Desk Coordinator

London

IT Support Firm

£35,000 to £45,000 (dep exp)

IT Service Desk Coordinator. We’re seeking a highly organised and proactive Helpdesk Administrator or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of London. This role is perfect for someone who thrives on keeping things running smoothly behind the scenes, ensuring requests and tasks are logged, tracked, and resolved efficiently.

Key Responsibilities

• Act as the first point of contact for all incoming support queries
• Log and monitor helpdesk requests using the internal ticketing system
• Assign and escalate issues where necessary, ensuring timely resolution
• Liaise with internal teams and service providers to follow up on outstanding jobs
• Keep users informed with clear, timely updates throughout the process
• Maintain accurate records of all service requests and interventions
• Support reporting activities to help identify trends and improve service delivery

About You

• Previous experience in a helpdesk, service desk, or administration role
• Confident communicator with strong organisational skills
• Able to juggle multiple tasks and prioritise effectively under pressure
• Comfortable using ticketing or CRM systems
• A collaborative approach and willingness to support the wider team

Why Apply?

You’ll be joining a collaborative, professional team that values structure, reliability, and clear communication. The role offers a competitive salary and the chance to grow within a reputable London-based company operating at the centre of its sector

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Part-time jobs

Published at

16-09-2025

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English