Head of Global Contractor Administration (Onboarding & Compliance) in Newcastle Upon Tyne

Job description

Head of Global Contractor Administration (Onboarding & Compliance)

Full Time Monday-Friday, Newcastle Global HQ (Hybrid - after training)

Who: Tenth Revolution Group... Https://careers.tenthrevolution.com/

What: Head of Global Contractor Admin (Onboarding & Compliance)

Where: Global HQ Office in Newcastle (hybrid after training period)

When: ASAP Oct/Nov ideally (will consider later start with seniority)

Why: continuous growth within a successful business critical team

What you’ll do

This role is a unique worldwide leadership opportunity, responsible for managing and delivering the business critical contractor onboarding and compliance function globally. You’ll oversee the full IT Contractor journey from offer acceptance to assignment start (including any project extensions), ensuring a smooth, efficient, and compliant process across all regions.

You’ll lead a fantastic global team to deliver operational excellence, provide a high-quality service to contractors and clients, and ensure that processes are executed consistently and accurately.

This role is based at our global HQ in Newcastle (some hybrid working)

Why Join Us?

Play a pivotal role in shaping the future of specialist contractor onboarding for a global leader in tech recruitment. Lead a high-performing team and contribute a real impact on contractor experience worldwide. Reporting to a Senior Director, you'll collaborate up to Board level.

Key Responsibilities

Leadership & Service Delivery

Manage and develop regional contractor administration teams, ensuring high-quality and timely onboarding service. Act as a hands-on leader, supporting your team with escalations and problem-solving. Promote a culture of accuracy, responsiveness, and positive, efficient contractor care.

Onboarding & Process Management

Oversee the end-to-end contractor onboarding process globally, ensuring timely delivery of contracts, checks, and compliance documentation. Monitor daily workflows and SLAs to guarantee smooth contractor starts and renewals. Ensure processes are followed consistently across regions, while adapting to local requirements.

Compliance & Risk Control

Make sure all contractor onboarding activities meet local legal, tax, and immigration requirements.

Work with compliance, legal, and client services teams to resolve issues quickly and mitigate risk.

Support audits and maintain accurate reporting and documentation.

Stakeholder & Contractor Support

Collaborate with recruitment, sales, billing and operational teams to align onboarding with client needs. Serve as the main escalation point for complex onboarding or compliance issues.

Maintain strong relationships with third-party providers (e.g., background checks, payroll vendors).

Continuous Improvement

Track KPIs such as onboarding turnaround times, accuracy, and contractor satisfaction.

Identify process bottlenecks and recommend practical improvements.

Support implementation of tools and automation to improve speed and accuracy.

Skills & Experience

Strong background in contractor onboarding, recruitment operations, or workforce administration.

Solid knowledge of compliance, employment law, and contractor management in multiple regions.

Experienced in leading operational teams across different geographies and CX.

Excellent organisational and problem-solving skills, with a focus on delivery and execution.

Confident communicator, able to work with multiple internal teams and external vendors.

Hands-on approach, comfortable managing detail while overseeing a global function.

Any Lean 6 Sigma/process related enhancement experience is extremely advantageous!

Why work for TRG?

• Performance based career plan to senior/leadership levels
• Performance based discretionary bonus*(*not guaranteed)
• Holiday: 25-30 D.O Service + 1 paid Birthday + Charity day
• 10 days of 'Work From Anywhere' after passing probation
• ‘Family Matters’ (Maternity/Paternity/loss/fertility support)
• Discounted travel (Corporate Pop Card: +1 years’ service)
• Perkbox & NE1 discounts at local area retail/hospitality
• End of year/Xmas Company Closure (25th Dec-1st Jan)
• EAP (Phone Counselling, Legal/Financial/HR/Health)
• 4pm ‘Wellbeing Weekend’ early finish for all staff
• 3pm 'Summer Fridays' early finish in July/August
• Monthly socials (complimentary drinks/food)
• Central Services awards/recognition bonus
• Salary sacrifice workplace pension
• Employee benefits platform
• Frequent team/TRG events
• Fantastic team culture

Salary: Discretionary D.O.E

TRG are an equal opportunities employer that values a diverse workforce and the contribution each individual makes. We are committed to promoting equality and diversity, and creating an inclusive environment for all both internally and externally with our clients and candidates. All job applicants require full independent right to work in the UK as well as possessing fluent spoken/written English. For more information about a career within TRG Central Services, we recommend visiting: https://careers.frankgroup.com/why-recruitment/business-support

Contact: Sarah McKinnell to be considered confidentially: s.mckinnell@tenthrevolution.com

(Talent Acquisition Manager for UK, Nordics, CEE Sales & Central Services back office support)

Extra information

Status

Open

Education Level

Secondary School

Location

Newcastle Upon Tyne

Type of Contract

Part-time jobs

Published at

18-09-2025

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English