Contact Center Agent in Staines-Upon-Thames

Job description

We seek a Contact Center Agent colleague to join our world-class client, one of the leading and most advanced Software Development companies.

• Hybrid Work: 2 days/week onsite in Staines.
• Employment Type: Temporary Placement (via us - Dexian) – Temporary Agency Worker Employment Contract.
• Duration: Minimum 12 months (with high potential to be extended further or converted to permanent).
• Hours per Week: 40 (Full-time).

Responsibilities:

• Professionally answer calls from customers and partners.
• Log cases, gathering key information that will enable our Subject Matter Expert (SME) Teams to resolve problems detected.
• Teach new customers and partners how to log cases in the internal system for themselves.
• Assign cases to the appropriate SME Team.
• Provide initial triage support by answering customer inquiries, solving problems, and providing product information via case, phone, or e-mail in a timely efficient manner.

Required Skills and Qualifications:

• The ability to communicate effectively with people at all levels.
• The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
• The ability to work as part of a team and on your own initiative.
• Prior experience working in a contact center environment is not essential however it would be beneficial.
• Knowledge of ServiceNow Platform is not essential, but would be beneficial

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Extra information

Status

Open

Education Level

Secondary School

Location

Staines-Upon-Thames

Type of Contract

Part-time jobs

Published at

09-10-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English