Building Surveyor in City of London
East End Homes is looking for an Building Surveyor in City of London
Job description
Main Duties and Responsibilities Purpose of the Job
- To provide a sensitive, customer-focused Technical Service that is efficient, delivers value for money, and reflects the Equality and Diversity policies of East End Homes.
- To contribute towards achieving East End Homes’ Corporate Objectives and service delivery plans.
- To ensure the safety, compliance, and effective maintenance of East End Homes premises and estates.
- To work collaboratively with internal teams, residents, contractors, and specialist service providers to deliver high-quality, timely, and cost-effective technical solutions.
- To achieve high levels of resident satisfaction through professional service delivery.
- Raise orders, specify, diagnose, and issue repair instructions ensuring high-quality standards are met.
- Carry out site inspections as well as desktop inspections to assess work requirements.
- Undertake pre, post, and quality inspections of works to confirm compliance with specifications, safety, and value-for-money principles.
- Understand and correctly apply Schedule of Rates (SOR) codes when raising and assessing works orders.
- Authorise variation orders (VO) within remit ensuring value for money is demonstrated.
- Write detailed reports and provide recommendations for actions following inspections or investigations.
- Verify contractor payments with finance teams when required.
- Oversee and monitor the voids process to ensure properties are let within agreed timescales, budgets, and to East End Homes letting standards.
- Ensure contractors are held accountable for delays in void turnaround and escalate issues where necessary.
- Manage contractor performance and promptly address issues affecting repair quality or turnaround times.
- Manage fire risk assessment processes, ensuring timely completion, review of recommendations, and recording of actions on databases.
- Identify and schedule corrective works for fire safety issues.
- Oversee asbestos management, ensuring accurate information is maintained and made available to contractors, and assist in policy updates.
- Carry out playground and estate facility inspections in line with Health & Safety legislation, programming remedial works where necessary.
- Manage specialist treatments including mould and pest control issues.
- Programme planned maintenance schemes and cyclical works in collaboration with contractors and service providers.
- Specify, tender, and oversee projects, ensuring compliance with East End Homes’ financial regulations and procurement policies.
- Supervise minor and major accessibility adaptations following Occupational Therapist recommendations.
- Process Disability Facility Grant (DFG) applications and ensure works are completed effectively.
- Manage insurance-related repairs, preparing specifications, and progressing associated administration.
- Respond promptly and effectively to complaints, MP and Board enquiries, and client advocate concerns in line with policies and procedures.
- Provide clear advice and guidance to tenants and leaseholders on property alterations, repair processes, and technical matters.
- Participate in East End Homes’ out-of-hours rota when required to provide technical support for emergencies.
- Attend contractor, neighbourhood, and technical meetings, providing updates and professional advice on repair history and ongoing issues.
- Keep up to date with legislative changes, statutory compliance requirements, good practice, and industry codes of practice, applying them to all areas of work.
- Undertake project work specific to the technical service as required.
- Represent East End Homes as a witness in legal proceedings if necessary.
- Manage contractors effectively to ensure service delivery meets standards and agreed KPIs.
Person Specification – Technical Officer
Skills and Knowledge
- Understanding of repairs, maintenance, and improvement of housing stock.
- Knowledge of fire risk and asbestos management in a housing environment.
- Understanding of void processes and letting standards.
- Strong knowledge of statutory compliance, Health & Safety legislation, industry codes of practice, CDM regulations, and Building Regulations.
- Ability to use and interpret Schedule of Rates (SOR) codes accurately.
- Strong IT skills and ability to use housing management and asset systems.
- Well-developed communication, negotiation, and report-writing skills for professional interactions with tenants, staff, and contractors.
Experience
- Proven experience delivering a customer-focused technical support role in a housing environment.
- Experience monitoring contractor performance against contract specifications and KPIs.
- Experience undertaking technical inspections, managing responsive, planned, and void works.
- Experience raising orders, authorising variation orders, and demonstrating value for money in contract management.
- Experience managing contractors effectively to ensure service delivery standards are met.
Personal Qualities
- Flexible, solution-oriented, and committed to providing excellent customer services.
- Ability to work on own initiative while contributing effectively to both local and central teams.
- Empathy in service provision with an understanding of diverse customer needs, including vulnerable residents.
- Willingness to participate in out-of-hours duties when required.
- Strong commitment to equality, diversity, and continuous improvement.
Extra information
- Status
- Open
- Education Level
- Secondary School
- Location
- City of London
- Type of Contract
- Part-time jobs
- Published at
- 09-10-2025
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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