Order Coordinator in Cambourne

Job description

Job Title: Order Fulfilment Coordinator

Location: Cambourne

Department: SSC UK Customer Operations

Principal Purpose

The Order fulfilment team is responsible for the accurate loading, processing and administrative activities that support the order management process.

As a part of the order fulfillment team, the individual will assume the responsibility for successful order management, internal and customer communication, delivery status and invoicing responsibilities.

Principal Elements

• Working efficiently within CRM
• Sales order processing & invoicing in SAP
• Dealing with enquiries
• Processing credits, sales returns / Out of box failures and warranty replacement goods
• Processing of purchase orders to factories and third party suppliers.
• Maintaining e-mail inboxes
• Updating customer details in CRM
• Ensuring timely deliveries of orders to customers
• Liaising with customers and area managers
• Support demo processes and installations
• Identification of issues and working collaboratively with the appropriate support teams to solve at the root cause
• Continuous improvement of order transaction quality, revenue management and customer experience
• Drive order automation where appropriate

Candidate Requirements:

• Strong understanding, and experience of an Orders process flow from creation to invoice
• Receive and process orders to a consistently high quality
• Run acknowledgement exception reports and manage and administrate the resolution of order discrepancies including pricing, ship dates, and quantities
• Proactively manage disputes, working collaboratively with AP with resolution of any vendor invoice discrepancies
• Update customers and work collaboratively with internal teams to optimise business impact and revenue
• Research and resolve customer order issues
• SAP S/4 experience is essential.
• Salesforce experience preferred but not essential
• Microsoft Office skills at intermediate level
• Candidate must be able to work quickly and efficiently in a pressurized environment with a good work ethic
• Attention to detail is essential.
• Able and willing to learn new roles
• Customer focus, collaborative
• Continuous improvement mindset

Extra information

Status

Open

Education Level

Secondary School

Location

Cambourne

Type of Contract

Part-time jobs

Published at

09-10-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English