Research Systems Training Officer in Coventry

Job description

Research Systems Training Officer

Industry - Higher Education

Hybrid Position (Can be on-site up to 3 Days Per week)

Duration – 12 Months

Hourly Rate £22 Per Hour - PAYE

Location – Coventry

We are seeking a Training Officer to support the delivery of training for a university departments staff and academics, in the use of research systems and processes.

The position will play a key part in supporting the timely and accurate development, approval and submission of research proposals to funders to apply for research funding across the University.

The role holder will also work with the community to develop suitable systems, which will involve feeding in user requirements into future developments and communicating system changes to users, as well as providing appropriate training.

Role Responsibilities

Create, provide and deliver user training and guidance on how to use the research systems to upskill users and support their ability to self-serve.

Specifically, this will include:

• Prepare materials for, schedule and deliver group training sessions to ensure users are confident in the use of the system.
• Develop materials and deliver follow up training for bespoke one-to-one sessions to support end users; triage individual queries and share user feedback to the systems team.
• Maintain training material, so it is updated in line with any upgrades.
• Have a thorough understanding of the system functionalities and how wider teams' work
• Respond to complex technical queries from a range of sources including triaging and resolving or escalating problems as appropriate.
• Work with stakeholders, including administrative and academic colleagues across the University to understand their requirements from the research systems and advise them on how best the systems can be used to support them in all aspects of research management.

Role Requirements

• Honours degree qualification or equivalent
• A proven history of the effective delivery of projects or programmes
• A proven track record of creating and developing training materials
• Proven ability to assess and organise resources and to plan and progress a portfolio of activities
• Track record of leading the roll out of training provision
• Strong experience of delivering in person training.
• Excellent Stakeholder Management and Communication Skills
• Able to quickly learn new subject matter and translate this knowledge into the creation and delivery of effective training material.
• Experience of working successfully across teams in a complex organisation, with experience of liaising and working closely with academic and administrative colleagues at all levels, influencing and supporting others to deliver a project
• Microsoft Platforms Knowledge
• Ideal experience with Research Management Tools (Worktribe)

For more information please contact Pete.hampshire@warwick.ac.uk

Extra information

Status

Open

Education Level

Secondary School

Location

Coventry

Type of Contract

Part-time jobs

Published at

09-10-2025

Profession type

Teaching / Instructors / Guides

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English