Service Improvement & Insights Officer in Guildford

Job description

We are looking for a motivated and detail-oriented individual to join our Service Improvement Team as a Service Improvement & Insights Officer. This role plays a key part in helping us deliver high-quality housing services by driving continuous improvement, ensuring compliance with housing standards and putting customer insight at the heart of what we do.

Working closely with colleagues across the council, tenants and external partners, you will research best practice, support policy and process development and provide clear and accessible performance information. You will also contribute to tenant engagement activities, analyse sector guidance and government policy and help shape improvement initiatives that make a real difference for our residents and communities.

This is an excellent opportunity for someone with strong analytical, research and communication skills who is passionate about housing, public services and delivering positive outcomes for tenants. In return, you will be part of a collaborative and supportive team that values professionalism, wellbeing, and continuous learning.

For full job description:

Service Improvement & Insights Officer (10983) | Guildford

Extra information

Status

Open

Education Level

Secondary School

Location

Guildford

Type of Contract

Part-time jobs

Published at

09-10-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English