Retail Supervisor - Hampers & Customer Ordering in London

Job description

Join the Fortnum & Mason Hampers Team!

Step into a world of timeless elegance and exceptional taste with Fortnum & Mason's Hampers Department. From luxurious food and drink collections to beautifully curated seasonal selections, each hamper is a celebration of British heritage and fine craftsmanship. Whether marking a special occasion or simply saying thank you, our iconic hampers are designed to delight, surprise, and indulge — the perfect gift for any moment worth celebrating.

Reporting to both the Floor & Retail Manager, we are looking for an inspirational and proactive leader who will offer guidance, and share responsibility for the floor’s day-to-day operations. You will assist in motivating and coaching the team to ensure they all deliver world-class customer service consistently. Strong management and people skills are key to this role, as you will need to confidently guide a diverse team of sales staff.

Why Work For Us:

• Discretionary annual bonus (up to 5% of salary)*
• Up to 40% store and restaurant discounts*
• Subsidised staff restaurant using Fortnum’s ingredients
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
• Matched pension scheme and career development opportunities
• Annual staff party and incredible gifts after 5 years

*Subject to terms and conditions of employment

What You'll Do:

• Delivering exceptional service through driving sales, leading and inspiring the hampers team and assisting clientele on the shop floor
• Develop strong relationships with internal and external stakeholders

What We're Looking For:

• Experience in a fast paced environment in a similar role
• Proven experience in managing a team against Key Performance Indicators
• A friendly warm approach with great people skills
• Flexibility to work various shifts, including weekends
• Outstanding communication skills

This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.

Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Part-time jobs

Published at

16-10-2025

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English