Internship Product Specialist & Customer Onboarding in Greater London

Job description

> About Odicci

Odicci is a leading SaaS platform for interactive experiences and gamification. We work with global brands in retail, travel, beauty, and luxury (JD Sports, ASDA, Sephora, Michael Kors, Avolta Duty Free and more) to enhance customer acquisition, engagement, and retention. Our platform integrates with loyalty, CRM, and eCommerce ecosystems (including Shopify, Eagle Eye, Braze, Bloomreach, Ometria, and Talon.One).

We are scaling fast and are looking for a motivated Product Specialist & Customer Onboarding Intern to join our Customer Success team.

> What You Will Do

Customer Onboarding

• Own the onboarding journey for new customers, ensuring they are set up for success from day one.
• Prepare and deliver onboarding sessions, documentation, and walkthroughs to help customers launch their first campaigns.

Customer Training & Enablement

• Deliver engaging training sessions for customers and internal teams.
• Create training materials, guides, and video tutorials to support adoption.

Product Expertise & Support

• Develop strong knowledge of the Odicci platform and integrations (with a focus on eCommerce/Shopify).
• Support the Customer Success team with day-to-day customer requests and ongoing account management.
• Test and validate new features, providing feedback to the Product team.

Content Creation

• Write clear, concise product documentation and “how-to” guides for our Help Centre.
• Develop best-practice playbooks and case studies highlighting customer success stories.
• Collaborate with Marketing on product-led content (blogs, guides, FAQs).

> What We Are Looking For

• A strong communicator with excellent writing skills (able to simplify technical concepts).
• Confident in delivering presentations, training, or workshops.
• Curious and quick to learn new platforms and digital tools.
• Ideally some knowledge of eCommerce platforms (Shopify experience a plus).
• Organised, detail-oriented, and proactive in taking initiative.
• Eligible for a 12-month university-accredited internship.

> What You Will Gain

• End-to-end experience in customer onboarding and training in a SaaS environment.
• Hands-on exposure to product, customer success, and marketing functions.
• Direct interaction with enterprise clients across retail, beauty, travel, and luxury.
• Training in SaaS, CRM, and eCommerce ecosystems.
• Opportunity to make a real impact in a fast-growing scale-up.

> Why join Odicci?

• You’ll own growth from the ground up in a business with proven product-market fit.
• Get in early and help shape a category-defining gamification platform.
• Work directly with product, leadership, and the CEO, your ideas won’t just be heard, they’ll be launched.
• Central London office, with flexible hybrid working.
• Regular team events and ownership of our flagship company event, #GAMEON.

Extra information

Status

Open

Education Level

Secondary School

Location

Greater London

Type of Contract

Part-time jobs

Published at

16-10-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English