Head of Operations in Greater London

Job description

At Havenwise, we’re on a mission to make energy cheaper and easier for people. We’re starting with heat pumps, the single biggest consumer of energy for households.

Our first product is an app for homeowners to easily control their heat pump. In the background, our ML algorithms continuously optimise the heat pump’s operation and ensure users save 50% on their heating bill. That’s hundreds of pounds per year.

Our product is live with various large heat pump manufacturers, and the number of users grows every day. Controlling heat pumps is just the beginning and we have ambitious product and growth plans.

We’re backed by a group of fantastic investors via a recent £1m pre-seed round, giving us firepower and a long-term view to build Havenwise into a rocket ship. 

Your role

As our Head of Operations, you’ll build the backbone of the company. 

You’ll own Havenwise’s core operations, from customer onboarding and support to finance. You’ll set these up, run them initially, hire help as needed, and build the systems that let us scale.

This is a wide-ranging role that requires you to move at speed across topics. In return, you'll gain high levels of ownership, exposure, and impact.

Your responsibilities

• Own and upgrade existing processes / systems for customer onboarding.
• Review and automate our current approach to customer support (AI, videos, etc.), and reduce the number of queries.
• Be the glue between the commercial and tech team. This includes ensuring customer queries and feature requests make it into the product roadmap.
• Set up internal reporting on key KPIs (e.g., customer pipeline, weekly growth, paid marketing effectiveness, etc.).
• Take charge of the day-to-day finance operations including investor updates, billing, invoicing, VAT returns, annual returns, etc. (supported by external accountants).
• Directly support the founders in the daily running of the company: organise meetings, manage stakeholders, help execute priority tasks.

What we're looking for

• Founder-like mindset and work ethic.
• Self-starter, taking initiative. In a startup with <10 people, there’s no playbook. You roll up your sleeves, spot and execute on opportunities.
• Ability to process technical information, and good with data.
• Bring good vibes, have fun!
• Experience in B2C is a plus.

Your benefits

• Competitive compensation package (salary and options).
• London-based office. We ask you to be in the office 2-3 days per week.
• Join an early startup and work directly with the founders on the biggest blockers for growth.
• The ability to make a difference in a young climate tech company. All your actions directly accelerate the transition to cheaper, cleaner home energy.
• Personal development. As Havenwise grows, you’ll have the chance to expand the team and grow into a COO or equivalent role.

Your path to joining us

1. Initial online interview.
2. Take-home exercise.
3. Meet the team in person in our London office.
4. Offer, reference calls (if relevant) and welcome!

Extra information

Status

Open

Education Level

Secondary School

Location

Greater London

Type of Contract

Part-time jobs

Published at

16-10-2025

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English