Commercial & Operations Coordinator in London

Job description

Job Title: Commercial & Operations Coordinator

Location: London, UK

Role: Full time

Company Overview:

The London Lions, the UK’s leading professional basketball club, are looking for a highly organized individual, to manage ticketing, merchandise and various operational tasks.

This is an exciting opportunity to partner with one of the fastest-growing sports and culture brands in the UK.

Position Overview:

We’re looking for a dynamic, detail-driven and fan-focused Commercial & Ops Coordinator to lead two of our most important fan touchpoints-ticketing and merchandise as well as support in key operational responsibilities. You’ll play a key role in maximising attendance, growing revenue, enhancing the fan experience, and delivering smooth operations for the club.

This is a hands-on, high-impact role with responsibilities across strategy, logistics, stakeholder management and customer service.

Key Responsibilities:

Ticketing Management

• Oversee all ticketing operations, including season tickets, single-game sales, school sales, and special promotions.
• Manage ticketing platforms, ensuring accurate inventory, pricing, and reporting.
• Provide exceptional customer service to fans, resolving ticketing inquiries and issues promptly during and at Game Days.
• Collaborate with marketing to drive ticket sales campaigns and attendance initiatives.

Merchandise Operations

• Manage the club’s merchandise program, including inventory control, ordering, and vendor relationships.
• Coordinate merchandise sales at games, online, and through other retail channels.
• Ensure products align with brand standards and maximize revenue opportunities.
• Reply to customer enquiries and resolve order or service issues.

Business Operations Support

• Assist with day-to-day administrative tasks including data entry, reporting, and document management.
• Support financial processes such as invoicing, expense tracking, and reconciliation.
• Manage vendor relationships and coordinate purchasing of supplies and services.
• Maintain accurate records across ticketing, merchandise, and operational databases.
• Contribute to operational process improvements and cross-departmental projects.

Qualifications:

• 2-3 years of experience in ticketing, merchandise, or similar roles in sports or entertainment.
• Proficiency with ticketing and merchandise software (e.g. Ticketmaster, Klaviyo, Shopify etc.) and POS systems.
• Strong organizational skills with the ability to handle multiple priorities.
• Excellent communication and customer service skills.
• Flexible schedule with the ability to work evenings, weekends, and game days as needed.

Key Attributes:

• Passion for sports and delivering outstanding fan experiences.
• Revenue-focused mindset with an eye for operational efficiency.
• Team player who thrives in a fast-paced environment.

Requirements:

-  Must be London based or able to commute as required.

-  Ability to work out of normal office hours, including bank holidays and weekends.

Join the Movement

The London Lions are not just a basketball team — we’re building a cultural movement. This is your chance to help shape the merchandise experience for thousands of fans each month while supporting a team at the heart of British basketball.

Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Part-time jobs

Published at

16-10-2025

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English