Head of Operations in Manchester Area

Job description

Head of Operations – National Clinical Team

Location: Flexible / Hybrid

Salary: Competitive, dependent on experience

About the Opportunity

Harkaye Core Talent is proud to partner with a leading national law firm in the search for an accomplished Head of Operations to lead their national clinical team.

This is a pivotal non–fee-earning position designed for an experienced operational leader with a strong grounding in the legal sector — ideally with exposure to Clinical Negligence, Employer’s Liability / Public Liability (EL/PL), or Catastrophic Injury work.

The successful candidate will take full responsibility for operational performance, leadership, and strategic delivery across a large, multi-site team.

Key Responsibilities

• Provide strategic and operational leadership for the national clinical team, ensuring exceptional service delivery and efficient performance.
• Develop and implement operational strategies aligned with the firm’s business objectives and growth plans.
• Oversee workflow, resource management, and performance metrics to drive consistency and excellence across multiple offices.
• Lead, mentor, and support managers and team leaders to create a culture of accountability, collaboration, and continuous improvement.
• Work closely with senior stakeholders, including the Board, Partners, and Heads of Department, to enhance cross-functional efficiency and communication.
• Identify and execute process improvements, including technology adoption and systems optimisation, to improve client outcomes and operational results.
• Oversee compliance with regulatory standards and internal governance frameworks.
• Prepare and deliver regular reports on performance, productivity, and strategic initiatives to the executive leadership team.

About You

• Experienced in a senior operational or leadership role within a law firm or legal services environment.
• Background in Clinical Negligence, EL/PL, or Catastrophic Loss (you do not need to be a qualified lawyer).
• Strong commercial acumen and a proven record of driving operational excellence.
• Excellent leadership skills with the ability to motivate and inspire multidisciplinary teams.
• Confident communicator, capable of influencing at all levels.
• Analytical thinker with the ability to interpret complex data and implement evidence-based decisions.
• Adaptable, pragmatic, and resilient, with a hands-on approach to problem solving.

The Offer

• Competitive salary and benefits package.
• Opportunity to lead a large, respected national legal team.
• Strategic leadership position with direct impact on firmwide performance.
• Supportive, progressive working culture with genuine autonomy and influence.

Extra information

Status

Open

Education Level

Secondary School

Location

Manchester Area

Type of Contract

Part-time jobs

Published at

16-10-2025

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English