Lead Service Designer in Edinburgh

Job description

Lead Service Designer

Edinburgh (2 days per week onsite)

6-month contract

£700 per day (Inside IR35)

Are you a strategic Service Designer who thrives on bringing clarity to complexity? This is an opportunity to join a major UK banking group at the heart of a high-profile simplification programme — transforming how millions of customers experience their everyday banking and savings products.

What you’ll do

• Lead strategic service design across a major product simplification programme, translating complex change into actionable design direction.
• Collaborate with product partners to shape a cohesive customer experience and support digital portfolio transformation.
• Visualise end-to-end journeys, information architecture, and service ecosystems to help stakeholders see the “bigger picture.”
• Bring structure to ambiguity — defining plans, coordinating activity, and proactively driving updates and alignment.
• Balance design leadership with delivery discipline — combining design thinking, project management, and stakeholder engagement.

What we’re looking for

• Proven experience in strategic or lead-level Service Design, ideally within financial services or large-scale digital environments.
• Strength in stakeholder management, able to influence, facilitate, and align senior partners across functions.
• Skilled at visualising complexity — using artefacts such as service blueprints, IA diagrams, and roadmaps to communicate clearly.
• Experience simplifying or redesigning product or service portfolios.
• Confident operating in a legacy environment, bringing order, clarity, and a plan for action.

Why join

You’ll be stepping into a visible, strategic role within one of the UK’s most recognised financial institutions, helping redefine how customers engage with core savings products. You’ll work alongside talented designers and strategists who value collaboration, creativity, and clarity — with the autonomy to shape a meaningful piece of work that impacts millions of customers.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Extra information

Status

Open

Education Level

Secondary School

Location

Edinburgh

Type of Contract

Part-time jobs

Published at

18-10-2025

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English