Workforce Management Specialist in Greater London

Job description

Position: Workforce Management (WFM) & QA Expert

Salary: up to £100,000

Location: Hybrid in London, UK

Are you a workforce management & QA expert with experience overhauling & designing WFM processes on a global enterprise scale?

We are seeking a WFM & QA expert with a strong background full sales cycle management who can strategically drive new business. You will be joining a growing team in a leading global organization who are currently investing heavily in overhauling their WFM processes to become AI-native and optimized for performance, productivity, and employee engagement.

What do you need?

• Expertise in workforce management strategy, across platforms like NICE, Genesys, Verint, Alvaria, Assembled, Playvoc, Calabrio, injixo, CommunityWFM, Tymeshift, or QStory.
• Strong change management, senior stakeholder management, collaboration, and communication skills.
• Proficiency in data analysis and reporting with tools like BI, SQL, and Excel.

What’s in it for you?

• Competitive compensation and a full benefits package.
• The opportunity to own the design and implementation of WFM systems end-to-end, developing and driving the project forward from start to finish.
• The chance to join a highly reputable global company with an excellent brand and reputation.

Don't miss out on this incredible career opportunity! Apply now to become part of a dynamic team, or send an up-to-date resume to the details below.

e.dickinson@franklinfitch.com

+1 212 970 7603

Extra information

Status

Open

Education Level

Secondary School

Location

Greater London

Type of Contract

Part-time jobs

Published at

22-10-2025

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English