Head of Customer Operations in United Kingdom

Job description

Head of Customer Operations

Location: UK, Fully Remote

Salary: Up to £80,000

About the Head of Customer Operations role:

Nobul is excited to be partnering with an award-winning SaaS company, which is currently recruiting for a Head of Customer Operations to join their team. This is a crucial leadership role, focused on building scalable, best-in-class Onboarding and Support functions that will be essential to our next phase of growth.

As a senior leader reporting directly to the CEO, you will be responsible for two business-critical functions: Customer Onboarding and Customer Support. They are looking for an inspiring leader who thrives on turning operational challenges into structured, high-performing systems and is motivated by building the foundation for customer loyalty and retention.

What you’ll do as the Head of Customer Operations:

• Develop and own the strategic vision for the Onboarding and Customer Support teams.
• Lead, mentor, and inspire a team of dedicated professionals, fostering a culture of accountability, continuous improvement, and client-first problem-solving.
• Analyse and re-engineer current workflows to remove inefficiencies and implement a structured approach to client onboarding and support ticket resolution.
• Oversee the creation and maintenance of an up-to-date, comprehensive internal and external knowledge base.
• Champion the use of new tools and technologies.

Key skills and experience for our Head of Customer Operations:

• Significant experience leading and scaling customer-facing teams in a B2B SaaS environment, with a focus on both customer onboarding and support.
• A proven track record of diagnosing and solving operational inefficiencies to improve team performance.
• A process-driven, technically-minded problem solver.
• Experience working in a startup or scale-up environment
• Data-driven and use metrics to inform decision-making and measure success.

Extra information

Status

Open

Education Level

Secondary School

Location

United Kingdom

Type of Contract

Part-time jobs

Published at

23-10-2025

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English