Conduct Risk Officer - Motor Insurance in London Area

Job description

We are partnered with a leading MGA in the Motor Insurance space on an exclusive basis as they seek a Conduct Risk focused individual to join their team.

Reporting into the Senior Compliance Manager, you will be responsible for the following:

Key Duties:

• Developing maintaining, and embedding the Conduct Risk Framework to ensure effective identification, assessment, monitoring, and mitigation of conduct risks across the business.
• Ensure compliance with FCA requirements, including Consumer Duty.
• Conduct thematic reviews and horizon scanning to identify emerging conduct risks (e.g., claims settlement fairness, pricing practices, vulnerable customer treatment).
• Support product approval and review processes, ensuring products deliver fair value to customers and operate as intended throughout their lifecycle.
• Develop and analyse conduct risk MI and customer outcome metrics; report findings to senior management, committees, and the Board.
• Work closely with underwriting, claims, operations, and customer service teams to embed a strong conduct risk culture and provide practical advice on regulatory expectations.
• Support investigation and remediation of conduct-related incidents, customer detriment cases, or regulatory breaches.
• Deliver training sessions and guidance to employees to strengthen understanding of conduct risk and customer-centric behaviour.

About You:

• Proven experience in conduct risk/compliance within the insurance industry (preferably motor insurance or personal lines).
• Strong understanding of FCA regulation, particularly Consumer Duty.
• Ability to interpret regulatory requirements and translate them into practical business processes.
• Excellent analytical, communication, and report-writing skills.
• Strong stakeholder management and influencing abilities.
• Knowledge of data analytics or conduct MI frameworks.
• Relevant professional qualifications (e.g., ICA, CII, or IRM).

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Part-time jobs

Published at

01-11-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English