Service Designer in London Area

Job description

Join LOTI as a Service Designer

Tackle London’s Biggest Challenges through Service Design

Job Title: Service Designer

Salary: £50,721

Location: City of London near Monument Tube

Duration: Two years fixed (Secondments welcome)

Close: 23:55 on Thursday 13 November 25

Interviews: In person Tuesday 25 November 25

About LOTI

At the London Office of Technology and Innovation (LOTI), we’re the collaborative innovation team for London local government. Team. We help London borough councils and the Greater London Authority (GLA) use innovation, data and technology to be high performing organisations, improve services and tackle London’s biggest challenges

The Role

We’re seeking a Service Designer to support our diverse portfolio of projects – from Digital Inclusion and Health & Social Care, to Housing, Homelessness, and Net Zero. You’ll play a key role in researching, designing and developing new solutions, embedding good design practices, and spreading these skills across London’s local government ecosystem.

Reporting to the Digital Innovation Delivery Lead, you’ll bring your expertise in user research and service design to projects across the LOTI team, helping us create services that truly meet residents’ needs.

What You’ll Do

• Deliver user research and service design across LOTI projects, guiding colleagues and partners.
• Deploy service design tools: research, user stories, personas, wireframes, prototypes and more.
• Map user journeys and processes, optimise accessibility and usability in line with Government Digital Service Standards.
• Use agile and outcomes-driven methods to plan and deliver projects.
• Run discoveries, workshops and events to engage stakeholders and clarify goals.
• Prototype and test solutions, making insight-led recommendations for scaling and adoption.
• Work with data and AI specialists to ensure ethical practices and information governance.
• Capture and share project outputs, working in the open and representing LOTI at key meetings.

About You

• Creative, curious and committed to learning and innovation.
• Experienced in running workshops, prototyping and delivering projects in complex environments.
• Confident communicator, able to build relationships with diverse stakeholders.
• Comfortable switching between topics and managing varied workloads in a small, fast-moving team.
• Agile project management experience with multiple teams or organisations.
• Passionate about user-centred design and improving public services.

Why LOTI?

Be part of a high-performing, outcomes-driven team that’s tackling some of London’s biggest challanges. LOTI offers flexible working, plenty of opportunities to innovate, and the chance to make a real impact across the capital. Find out what a day in the life looks like

here.

Ready to make a difference?

Apply now to our recruitment partner, Jo Cumper by clicking Apply above.

Want to learn more - here is the

job description

and you can also email her to set up an informal chat at jo@joannecumper.com or find out more at

loti.london

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Part-time jobs

Published at

01-11-2025

Profession type

Design / Fashion

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English