Head of Customer Experience in London Area

Job description

***Requires relocation to the UAE***

Head of Customer Experience

United Arab Emirates – Attractive relocation package for you and your family

✈ TravelTech

Are you ready to shape the future of travel experiences? We’re partnering with one of the UAE’s leading travel companies to hire a Head of Customer Experience who will redefine how millions of users engage with the brand.

In this high-impact role, you will lead the end-to-end delivery roadmap, system integrations, vendor partnerships, and ensure compliance across both IT and customer-facing functions. You’ll be at the forefront of creating seamless, data-driven experiences across voice, chat, social, digital, and non-digital channels, ensuring every interaction with the brand is effortless and engaging.

What You’ll Do

• Own the delivery of the platform and engagement systems, ensuring projects are delivered on time and on budget.
• Lead AI-powered and self-service channels, including chatbots, WhatsApp, SMS, and email automation.
• Drive an API-first architecture and standardized frameworks for omnichannel experience management.
• Champion agile governance, including requirements management, backlog prioritization, and release planning.
• Manage vendors and system integrators to guarantee delivery excellence.

What You Need to Have:

• 15+ years of experience in large-scale IT delivery and transformation within the airline or travel industries.
• Proven track record of managing complex, cross-functional programs.
• Deep understanding of guest experience technologies and omnichannel engagement strategies.
• Strong strategic vision, delivery excellence, and leadership presence to influence senior stakeholders.

This role is perfect for someone who thrives in transformational, high-visibility programs and wants to make a real impact on the future of travel.

On offer are market-leading benefits for you and your family, and of course, the tax-free salary benefits in the UAE!

If you are a fit and want to hear more about the role, please apply - Only relevant candidates will be considered

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Part-time jobs

Published at

06-11-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English