Customer Service Advisor in Abingdon-On-Thames

Job description

Customer Service Advisor

£27,000 – £38,000 | Abingdon | Permanent

A respected and well-established insurance provider is seeking a friendly and proactive Customer Service Advisor to join their expanding team in Abingdon. This is an excellent opportunity for someone with a passion for helping people to step into a role that combines exceptional customer service with small elements of sales. You’ll be supported with full training, ongoing development, and clear opportunities to progress within a growing insurance business.

What you’ll be doing:

• Providing outstanding customer service to new and existing clients, ensuring every interaction is positive and professional
• Listening carefully to customers’ needs and recommending suitable insurance options
• Managing policy enquiries, renewals, and adjustments with accuracy and efficiency
• Building lasting relationships that encourage customer loyalty and trust
• Spotting opportunities for cross-sales and renewals — always in a helpful, consultative way
• Working collaboratively with your team to meet shared service and performance goals

Who we’re looking for:

• Previous experience in customer service or salesc, ideally within insurance or financial services
• A confident, empathetic communicator who enjoys helping people
• Organised and proactive, with excellent attention to detail
• Positive, motivated, and eager to learn new skills
• Commercially aware with the ability to identify when a customer may benefit from additional services

What’s in it for you:

• Competitive salary of £27,000 – £38,000 (depending on experience)
• Monday to Friday, 37.5 hours per week
• Full training provided with ongoing support for your development
• Clear progression routes within a fast-growing insurance business
• A collaborative, supportive team culture that recognises and rewards great service

Extra information

Status

Open

Education Level

Secondary School

Location

Abingdon-On-Thames

Type of Contract

Part-time jobs

Published at

08-11-2025

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English