Head of Operations in Gateshead

Job description

Location - Edinburgh, Gateshead or Maidenhead

Are you passionate about delivering operational excellence in mission-critical environments?

Do you bring high standards, a methodical approach and a drive for continuous improvement?

We are looking for a Head of Operations to ensure Clients benefit from a consistently exceptional and reliable infrastructure experience across a national data centre estate. You’ll champion standards, optimise processes, strengthen compliance, and help shape a culture of excellence and sustainability.

What you’ll be doing

• Lead the development and delivery of standard operating procedures across our data centres
• Drive consistency, quality, and continuous improvement in operational performance
• Ensure full compliance and provide clear reporting for internal & external audits
• Train and support operational teams, ensuring procedures are understood and adopted
• Maintain & publish a live library of operational procedures and improvement updates
• Own data centre operational risks — embedding enhancements into processes
• Keep ahead of industry best practice and evolving compliance standards

About you

You bring a blend of leadership, process excellence, and operational discipline, with the ability to influence across teams and ensure high-quality, repeatable delivery.

Essential:

Proven leadership in operational standards & continuous improvements

Experience in data centre operations or critical infrastructure environments

Qualifications in engineering, IT, Ops or process improvement

Strong understanding of compliance & regulatory frameworks

Excellent communication, documentation & stakeholder influence skills

High attention to detail, structured & methodical mindset

Full UK driving licence

Desirable:

Experience writing and embedding operational procedures

Knowledge of ISO standards, including ISO9001, ISO27001, ISO14001, ISO50001

Why work for them?

You can expect variety and a challenging, fun working environment - where culture and well being are as important as career development and training. The company offers extensive career progression opportunities and there is a friendly environment with a team that for many feels like family.

They offer a hybrid working model where you can work two days a week from home. Whilst in the office you can expect a fresh, open space to work and collaborate in, modern kitchen facilities and break-out areas to relax during breaks.

In addition to the great training and the opportunity to develop your personal, technical and leadership skills - company perks include:

• Pension

• Private Healthcare

• Cycle to work scheme

• Free breakfast & snacks

• Access to unlimited learning content through Udemy

• Team socials

Extra information

Status

Closed

Education Level

Secondary School

Location

Gateshead

Type of Contract

Part-time jobs

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English