Customer Service Team Leader in Cheadle

Job description

Customer Service Team Leader

Location: Cheadle Area - Office Based

Hours: 37.5 per week, between 8am–8pm, Monday to Sunday - Get rota in Advance

Salary: £31,000 DOE

Bonus: Monthly Team performance-based bonus

Start date - ASAP

Are you a passionate leader who thrives in a fast-paced contact centre environment? We're looking for a Team Leader to guide, coach, and inspire a team of agents to deliver exceptional customer service and drive sales through service performance.

Supervise, manage, and motivate a team of Customer Service Advisors

Monitor performance against KPIs and SLAs

Identify training needs and provide effective coaching and support

Deliver regular feedback through 1:1s, performance reviews, and improvement plans

Promote a culture of “sales through service”

Foster an inclusive, respectful, and collaborative team environment

Lead and support change initiatives, encouraging open feedback

What We’re Looking For:

Experience leading and coaching teams in a contact centre

Proven ability to drive performance and meet targets

Background in sales (individual or team-based)

Strong customer service skills, especially in challenging situations

Professional and courteous approach to team management

If you're ready to take the next step in your leadership journey and make a real impact, we’d love to hear from you!

Extra information

Status

Open

Education Level

Secondary School

Location

Cheadle

Type of Contract

Part-time jobs

Published at

16-11-2025

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English