Operations & Office Support in Rhondda

Job description

Role: Operations & Office Support

Salary Range: £27,000 - £38,000

Location: Fully on-site, in person - Rhondda Valleys, South Wales

Benefits: Relocation support for city escapees | Front-row seat to shaping the future of pet care | Thrive in a high-growth, fast-paced environment

About Us

ThePetFoodPeople® is a fast-growing, founder-led pet nutrition manufacturer creating premium foods, treats and supplements for forward-thinking brands across the UK and internationally.

We run a tight, talented team where everyone has real ownership and real impact. We care deeply about quality, clarity, pace and delivering world-class service.

If you enjoy responsibility, variety and being part of a small team that gets big things done, you’ll feel right at home here.

The Role

This is a high-impact role at the heart of our operation.

You’ll be the person who keeps everything flowing; connecting production, purchasing, customer operations and logistics in a smooth, organised, no-drama way.

You’ll work across the whole business, build strong relationships with suppliers, and help drive a fast, high-quality manufacturing rhythm. If you’re the kind of person who loves structure, clarity and getting things done, you’ll thrive here.

This is a role for someone who enjoys pace, ownership and being trusted to run things well.

What You’ll Be Doing

Operations & Supply Chain Support

• Raise POs and communicate with suppliers clearly
• Keep materials flowing with simple forecasting and stock checks
• Book in goods and maintain tidy records
• Support raw material planning and weekly workflow preparation

Production Admin & Coordination

• Help prepare weekly production plans
• Host daily and weekly production 'stand-ups'
• Organise materials and documentation
• Maintain batch sheets, traceability and recipe records
• Keep production moving with smooth, organised admin

Despatch & Logistics

• Arrange haulier collections
• Support export documentation
• Handle courier updates and delivery exceptions
• Ensure every order leaves correctly and on time

Customer Operations

• Handle telephone and ticketed customer interactions
• Set up B2B, D2C and export orders
• Keep customer and supplier data clean and organised

Who Thrives in This Role

You’ll enjoy this job if you are:

• Naturally organised and proactive
• Clear and confident communicator
• Calm under pressure, fast when needed
• Someone who takes ownership, not excuses
• Good at managing lots of small tasks with accuracy
• Energised by being the “operational anchor” in a small team
• Driven, positive and solutions-focused

This is a high-responsibility, high-trust position in a growing manufacturer.

Extra information

Status

Open

Education Level

Secondary School

Location

Rhondda

Type of Contract

Part-time jobs

Published at

19-11-2025

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English