Operational Support Team Leader in Slough

Job description

Operational Support Team Leader – Slough

Do you want to work for one of the 10 largest banks in the world, offering hybrid working, a salary up to £37k, fantastic benefits, and a culture that truly values its people?

This is a superb opportunity for a motivated and engaging leader to join a world-class financial organisation renowned for delivering exceptional customer experiences and empowering its teams to succeed.

As an Operational Support Team Leader, you’ll play a vital part in driving excellence across a multi-functional service team. You’ll be working at the heart of a business that partners with retailers and brokers, ensuring financial operations and customer support are seamless, accurate, and efficient.

If you’re passionate about developing people, improving processes, and creating an environment where colleagues and customers thrive, this could be your next big career move.

The Role

As Operational Support Team Leader, you’ll lead and develop a high-performing team of Retailer Services, Credit Control, and Sales Support Specialists. Your goal is to deliver best-in-class service while achieving customer, retailer, and departmental objectives.

You’ll lead by example — motivating, coaching, and inspiring your team to reach their full potential. You’ll ensure that customer and retailer enquiries are handled with care and precision, finance transactions are completed efficiently, and all activities comply with regulatory and company standards.

Key responsibilities include:

• Leading, supporting, and motivating your team daily.
• Managing performance, setting objectives, and driving accountability.
• Promoting a customer-centric culture focused on service excellence.
• Overseeing operational activities across Retailer Services, Credit Control, and Sales Support.
• Acting as the escalation point for complex or unresolved customer, retailer, or broker enquiries.
• Collaborating across departments to share best practice and solve challenges quickly.
• Coaching and developing colleagues through one-to-ones, reviews, and quality assessments.
• Driving process improvement and efficiency to enhance operational effectiveness.
• Producing management information reports on key metrics and performance data.
• Ensuring adherence to compliance, policy, and procedural frameworks.
• Supporting peak service periods by assisting with customer calls when required.

This is a hands-on leadership role where you’ll have real ownership and influence — shaping both team capability and the overall customer experience.

About You

You’re an experienced leader who thrives in an operational or service-based environment - someone who takes pride in building high-performing teams and delivering measurable results.

You understand the importance of precision, consistency, and collaboration in driving customer and retailer satisfaction. You’re equally comfortable managing people, processes, and performance.

You’ll bring:

• Proven experience leading teams in customer operations, credit control, or financial services.
• Excellent communication and interpersonal skills to engage and motivate others.
• A customer-first mindset with a passion for quality and service excellence.
• Strong organisational and prioritisation skills — calm under pressure and efficient.
• A proactive, problem-solving approach, always looking for smarter ways to work.
• Confidence as a mentor and coach to help colleagues achieve their potential.
• A collaborative, can-do attitude and strong cross-functional relationships.
• High attention to detail and commitment to compliance and accuracy.
• Resilience, professionalism, and integrity that inspires those around you.

This is the perfect opportunity for a natural leader who enjoys working in a fast-paced, service-driven environment and wants to take their career to the next level.

The Offer

In return for your expertise, you’ll join a respected global brand that offers stability, development, and an inclusive working culture.

You’ll benefit from:

• Competitive salary reflective of your leadership experience.
• Hybrid working – combining office collaboration with remote flexibility.
• Comprehensive benefits including pension, generous holidays, and performance incentives.
• Ongoing learning and career development within a major international banking group.
• A supportive, collaborative culture where your contribution is valued and recognised.

This is more than just a leadership role — it’s a chance to be part of a respected global organisation that encourages innovation, rewards performance, and provides a platform to grow your career.

Apply Now

If you’re ready to take the next step in your career and lead a talented team within one of the world’s most trusted banking brands, we’d love to hear from you.

Apply now to register your interest or contact our recruitment team for a confidential conversation.

Join a business where your leadership, passion, and commitment to excellence will be recognised, rewarded, and developed.

Take your career forward as an Operational Support Team Leader today.

Extra information

Status

Open

Education Level

Secondary School

Location

Slough

Type of Contract

Part-time jobs

Published at

28-11-2025

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English