Head of Omnichannel Technology in London Area

Job description

Head of Omnichannel Technology

Global Retail Brand | London (Hybrid)

£100k

No sponsorship – UK Right to Work required

Must have an Omnichannel Retail background

A well-known retail brand is hiring a Head of Omnichannel Technology to bring together the key systems that run its online and in-store customer experience.

This is not a strategy-heavy or director-level role - it’s a steady, hands-on leadership position focused on making sure the business’s website, stores, ERP, and operations work smoothly together.

The tech team is already in place- You won’t be doing everything yourself — your job is to join the dots, provide structure, and keep delivery moving without friction.

The environment is traditional, collaborative, and people-first - ready to transform!

What You’ll Be Responsible For

• Overseeing omnichannel operations across website, stores, and customer service.
• Working closely with specialists in ERP, POS, and OMS.
• Ensuring these systems connect properly (stock, orders, fulfilment, returns, payments).
• Coordinating priorities across digital, merchandising, retail operations, and supply chain.
• Managing budgets, vendors, licences, and ensuring responsible spend across the tech estate.
• Providing steady leadership to the existing team, improving communication and delivery flow.
• Helping the business make practical, sensible decisions — not overcomplicating things.
• Supporting small improvements to stability, integrations, reporting, and customer experience.
• Acting as the “glue” between teams

You Will Succeed If You Have

• Omnichannel retail experience (eCommerce + stores OR contact centre).
• Exposure to ERP.
• Experience with POS, OMS, fulfilment flows, and stock movement.
• Recent hands-on experience (“the doing”) and now ready to step up into Head of.
• Strong communication skills and the ability to keep teams aligned in a traditional environment.
• The confidence to say, “Let’s pause and think,”

Why This Is a Great Step-Up Role

• A rare chance to lead omnichannel tech without needing a director-level background.
• You’ll shape how online + stores work together in a respected retail brand.
• You’ll inherit capable specialists, so you’re leading, not firefighting alone.
• A stable business with long-term plans and real traction.
• Ideal for someone who’s been doing omnichannel delivery for 3–6 years and is ready to lead.

Please apply!

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Part-time jobs

Published at

26-11-2025

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English