Customer Service – Post Sales Order Processor in Barnsley

Job description

Esco Lifesciences Group is a world-leading manufacturer of laboratory, pharmaceutical equipment, bioprocess tools and IVF medical devices, delivering sustainable workflow solutions to advance global health. Since 1978, the Singapore-based company is committed to excellence, ensuring forward-thinking technology, responsive support, and reliability, making Esco a trusted partner for the life science and medical markets in more than 150 countries.

Customer Service – Post Sales Order Processor

Role Purpose:

To contribute to the success of Esco through detailed, efficient, office support and professionalism internally and with customers and suppliers in line with Esco business objectives. This is a detail orientated role requiring varying tasks working with all departments, requiring good judgement, organisation and the ability to remain calm and professional in all situations.

Location:

Office based, Monday to Friday 08:00 hours to 16:30 hours

Reporting Relationships:

Service Engineering Manager / General Manager – Direct Reporting

Vice President - Esco GB Ltd – Indirect Reporting

Esco Board of Directors – Indirect Reporting

Job Description:

The role of Customer Service Post Sales Order Processor will be inclusive of but not necessarily limited to the following for Esco GB Ltd.

Principle Accountabilities - Order Processing:

· When Purchase Order is received, check it against the quotation and if there are discrepancies request the customer and/or pre-sales to amend the PO or/and quote

· Tabulate the order into the PO registry

· Check the inventory if stock is available to determine the lead time to give to customer

· If the ordered item is out stock, request purchaser to order from factory or from local suppliers

· Key in the order into Business Central (BC) and then generate order confirmation (OC)

· Send the quotation, PO and OC to the General Manager and the Accountant for approval

· Once approved, send to customer

· Answer customer queries about their order

Note:

1. Each order takes different amounts of time to finish depending on how many items in the order.

2. Processing of service orders is a lot more complicated because the order needs tagging to the service items.

3. If a service item card does not exist, the creation of one would need to be implemented.

Person Requirements:

· Organisational and Planning Skills: Ability to manage multiple projects and meet deadlines

· Ability to work independently and as part of a team

· Communication and Interpersonal Skills: Strong interpersonal and communication skills for building and maintaining relationships with customers, representatives and colleagues

· Competent with CRM systems and Microsoft Office suite

· Understanding of customer service principles and best practices

· Good standard of general education, GCSEs or equivalent in English and Maths (grade C or above)

· Strong attention to detail with accurate data entry skills

· Customer-focused attitude with a positive and professional manner

· Reliable, organised, and able to work under pressure

· Flexible and adaptable to changing business needs

· Strong sense of accountability and ownership

· Previous experience in customer service, administration, or order processing

· Handling customer queries and complaints professionally

Extra information

Status

Open

Education Level

Secondary School

Location

Barnsley

Type of Contract

Part-time jobs

Published at

01-12-2025

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English