New Homes Sales Advisor in Essex

Job description

Overview

The New Homes Sales Advisor plays a key role in delivering a best-in-class customer experience and driving sales across new-build developments. Acting as the primary point of contact for prospective buyers, you will guide customers through every stage of the sales journey—ensuring a smooth, professional, and engaging process from first enquiry to legal completion.

Key Responsibilities

Customer Engagement & Sales

• Welcome prospective buyers, qualify enquiries, and conduct professional tours of show homes and developments.
• Present product features, available plots, pricing, incentives, and the overall benefits of buying a new-build home.
• Manage the full reservation process, ensuring compliance with company and industry guidelines.
• Achieve sales targets while maintaining exceptional customer satisfaction levels.

Customer Journey Management

• Provide clear, consistent communication to customers from reservation through to completion.
• Liaise with solicitors, mortgage advisors, and internal teams to support buyers throughout their purchase.
• Conduct home demonstrations and assist with key handovers to ensure a positive move-in experience.

Site & Presentation Standards

• Maintain the marketing suite, show homes, and surrounding areas to the highest standards at all times.
• Ensure marketing materials, plot information, and displays remain accurate and up to date.

Administration & Reporting

• Accurately update CRM systems, sales documentation, and weekly reports.
• Monitor and record customer feedback and assist management in identifying improvement opportunities.
• Stay informed on competitor activity and local market trends.

Skills & Experience

• Previous experience in new homes sales, property sales, or a customer-facing, target-driven environment.
• Excellent communication, presentation, and negotiation skills.
• Strong organisational ability with a high level of accuracy and attention to detail.
• Comfortable using CRM software, Microsoft Office, and digital sales systems.
• Ability to work independently and proactively while contributing to wider team success.
• Willingness to work weekends and bank holidays as required.

Personal Attributes

• Professional, confident, and engaging with a passion for exceptional customer service.
• Friendly and approachable with the ability to build trust quickly.
• Target-driven, ambitious, and resilient.
• Positive attitude with strong problem-solving skills.

Extra information

Status

Open

Education Level

Secondary School

Location

Essex

Type of Contract

Part-time jobs

Published at

29-11-2025

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English