Customer Service Representative - leading travel company in Derby

Love Recruitment Ltd is looking for an Customer Service Representative - leading travel company in Derby

Job description

Customer Service Representative

Salary: £35,000

Working Pattern: 4 days in the office, 1 day WFH (if applicable)


We’re looking for a polished and highly professional Customer Service Representative to join our team. This role is perfect for someone who has worked in a high-end, luxury, or premium service environment and understands what exceptional service truly looks like.


As the first point of contact for all new clients, you will play a crucial role in shaping their experience with us from the very beginning. Your responsibilities will include:


  • Welcoming and onboarding new clients, ensuring they feel supported from day one
  • Managing and coordinating client bookings with speed, accuracy, and attention to detail
  • Organising flights, travel arrangements, and associated logistics
  • Providing an exceptionally high standard of customer care at all times
  • Acting as a trusted and dependable contact for clients, handling queries with confidence and professionalism
  • Maintaining meticulous records and ensuring all administrative tasks are completed promptly
  • Working closely with internal teams to ensure seamless service delivery


We are looking for someone who:


  • Has experience in a high-end, luxury, or premium customer-facing role (hospitality, concierge, travel, corporate services, etc.)
  • Possesses outstanding communication skills — warm, articulate, and polished
  • Is highly organised, proactive, and comfortable managing multiple tasks at once
  • Brings a positive attitude and a genuine passion for delivering exceptional service

Extra information

Status
Open
Education Level
Secondary School
Location
Derby
Type of Contract
Part-time jobs
Published at
03-12-2025
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

Derby | Part-time jobs | Secondary School

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