Customer Service Representative - leading travel company in Derby

Job description

Customer Service Representative

Salary: £35,000

Working Pattern: 4 days in the office, 1 day WFH (if applicable)

We’re looking for a polished and highly professional Customer Service Representative to join our team. This role is perfect for someone who has worked in a high-end, luxury, or premium service environment and understands what exceptional service truly looks like.

As the first point of contact for all new clients, you will play a crucial role in shaping their experience with us from the very beginning. Your responsibilities will include:

• Welcoming and onboarding new clients, ensuring they feel supported from day one
• Managing and coordinating client bookings with speed, accuracy, and attention to detail
• Organising flights, travel arrangements, and associated logistics
• Providing an exceptionally high standard of customer care at all times
• Acting as a trusted and dependable contact for clients, handling queries with confidence and professionalism
• Maintaining meticulous records and ensuring all administrative tasks are completed promptly
• Working closely with internal teams to ensure seamless service delivery

We are looking for someone who:

• Has experience in a high-end, luxury, or premium customer-facing role (hospitality, concierge, travel, corporate services, etc.)
• Possesses outstanding communication skills — warm, articulate, and polished
• Is highly organised, proactive, and comfortable managing multiple tasks at once
• Brings a positive attitude and a genuine passion for delivering exceptional service

Extra information

Status

Open

Education Level

Secondary School

Location

Derby

Type of Contract

Part-time jobs

Published at

03-12-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English