Customer Service & Aftersales Administrator in Willenhall

Job description

Willenhall (WV13) | Office-based

Salary: £27,000

Full-time | Monday–Thursday 8.30–5pm, Friday 8.30–4pm

We are looking for a confident and organised Customer Service & Aftersales Administrator to join an established business in the heating and manufacturing sector. This is a great role for someone who enjoys problem-solving, speaking with customers, and supporting internal teams.

What you’ll be doing

You will be working in the sales office providing support to the customer service & aftersales operations, including:

• Managing returns and aftersales activity (returns portal & dashboard)
• Handling NCRs
• Communicating with customers via email and phone
• Supporting internal departments to resolve queries
• Providing excellent customer care and aftersales support Aftersales Role JD

What we’re looking for

• Strong communication skills (written & verbal)
• Good time management and organisational skills
• Excellent customer service mindset
• Confident phone manner and professional email etiquette
• Ability to work independently and also collaborate within a team Aftersales Role JD

Why this role is great

• Established and reputable company in the sector
• Supportive working environment
• Office-based team culture
• Opportunity to develop in customer service and administration

How to apply

If you’re looking for a customer-focused role where you can build relationships and support a busy sales office team, we’d love to hear from you.

Extra information

Status

Open

Education Level

Secondary School

Location

Willenhall

Type of Contract

Part-time jobs

Published at

04-12-2025

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English