Administrative Assistant in Aberdeen

Job description

Are you well organised?

Can you communicate effectively?

Would you like to work for a growing, market leading business?

If you have answered 'Yes!', then Newton Property Management have an exciting new opportunity within our Aberdeen office.

We're looking to recruit a well organised, forward-thinking Administration Assistant, to add to our growing Property Management department. This role within the Newton Property Management team, presents an opportunity to join our vibrant and dynamic business.

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Role:

Reporting to an Associate Director, this position has responsibility for supporting a team of property managers and their portfolios with the co-ordination and management of associated administration tasks. This includes responsibility for delivering a best-in-class customer service delivery model, whilst adhering to the ‘Newton Way’ customer excellence charter.

Main responsibilities:

1.Customer Experience/Engagement:

• Responsible for the delivery of the ‘Newton Way’ customer excellence charter
• Building and maintaining relationships with both customers and contractors
• Responsible for processing and distributing regular customer communications

2.Administration co-ordination:

• Responsible for instructing and monitoring contractor maintenance tasks on behalf of property managers
• Responsible for the management, movement and recording of property keys
• Assist property managers with administration elements of customer insurance claims
• Assisting with the preparation and distribution of quarterly customer invoices
• Responsible for processing property sales

3.Record keeping:

• Ensuring customer records are kept accurately and up to date
• Monitoring and maintaining both personal and shared mailboxes

4.KPI’s:

• Customer satisfaction (complaints % and survey/interviews)
• Customer response times (% delivery vs target)

Specific skills, capabilities & requirements:

• Previous experience in a customer service-based role
• Strong communicator
• Ability to work well as part of a team
• Proficient using Office 365
• Ability to work to targets
• Works well under pressure
• Previous experience using a CRM based system is preferable, but not essential

Extra information

Status

Open

Education Level

Secondary School

Location

Aberdeen

Type of Contract

Part-time jobs

Published at

03-12-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English