Receptionist and Insurance Administrator (Part-Time) in Frodsham

Job description

Passionate about Pets and delivering excellent customer service?

Then this is the role for you!

Here at Ashcroft, we are looking for a friendly and approachable Veterinary Receptionist to join our team in Frodsham. The role will involve building client and patient relationships, providing a warm and welcoming experience, answering phones and booking appointments, responding to queries via phone, in person and email, registering new clients, completing insurance claims, dispensing medications and taking payments and managing client account. You will also be responsible for processing insurance claims, client communication, record keeping and liaising with insurance companies where needed.

Our ideal candidate

• Previous receptionist experience is essential.
• Veterinary experience is a plus.
• Excellent communication skills with strong empathy.
• Resilient with ability to cope with potentially distressing and emotional situations.
• Excellent customer service skills and experience in dealing with members of the public.
• Positive attitude and excellent teamwork skills.
• Use in Microsoft office and other data base management and operation systems.
  
  

About The Rota

• Monday - 8:15 - 5:00pm (half hour unpaid lunch) = 8.25 hours
• Tuesday - 8:15 - 4:45pm (half hour unpaid lunch) = 8 hours
• Wednesday - 8:15 - 1:30pm = 5.25 hours
• Thursday - 8:15 - 5:00pm (half hour unpaid lunch) = 8.25 hours
• Friday - 8:15 - 1:30pm (half hour unpaid lunch) = 5.25 hours
• Plus 9am -1:30pm on a Saturday 1 in 4 rota
  
  

In addition to a competitive salary, you will benefit from:

• 6.6 Weeks annual leave FTE
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care
  
  

£0 - £0 an hour

• 12.21ph
  
  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Extra information

Status

Open

Education Level

Secondary School

Location

Frodsham

Type of Contract

Part-time jobs

Published at

06-12-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English