Customer Service Advisor in Walsall

Job description

Job Title: Customer Service Advisor

Salary: £24,636 per year

Hours: Full-time: 37.5 hrs/week, Mon-Fri 8am - 6pm, 1 in 4 Saturdays 8am - 1pm.

Location: Green Lane, Walsall, West Midlands

We have some amazing Full-Time opportunities in our growing Inbound Customer Service Teams! If you’re looking to join an award-winning company that gives you opportunities to develop a career, then apply now!

Our Customer Service Advisors are experts in helping customers with a variety of queries from paying a water bill to helping with water supply issues. Customer service experience is desirable but if you don’t have any, don’t worry! We offer a comprehensive training package to enable you to become experts in helping people. If you have a passion to help people and want to learn and grow, this could be the role for you! The role will give you a start with a growing business, giving you the chance to develop your career with a forward-thinking company.

What You'll Get In Return

• Passionate about career development – we want you to succeed and build a career! 15% of our people have been promoted in the last 12 months!
• Hybrid working from home option once you’ve passed 6 month probation and are hitting your targets
• Annual pay review
• Free Parking on site
• Employee recognition scheme with rewards
• Social hub
• Fun working environment with an emphasis on teamwork
• Gym on site
• Life Assurance
• Cycle to work scheme
• Focus on learning and development
• Social events
  
  

Who We Are

We’re part of South Staffordshire PLC who own South Staffs and Cambridge Water, amongst a host of other businesses – as a result you’ll be part of a 3000-strong network of colleagues with all of the potential for your future that brings.

Learn more about Echo Managed Services here:

Echo MS | Exceptional Customer Experiences with Echo (echo-ms.com)

The Role

The role involves delivering excellent customer service on the telephone, for example taking payment and Direct Debit calls from our customers. You’ll deliver first class customer service each and every time, and ideally you have a background of providing that to a high quality whether that’s inbound, outbound or face to face.

Shift Pattern

Full Time: 37.5 hours per week. Monday to Friday with shifts between 8am-6pm, and 1 in 4 Saturdays 8am-1pm

We Are Looking For People Who

• Have a great work ethic
• Enjoy working as part of a team
• Are customer service driven
• Have great communication skills
  
  

You'll need to be able to attend an assessment centre here in Walsall on either the 16th December 2025, sessions will run between 17:00 - 20:00. If you're unable to attend either of these dates or the start date of 5th January 2026, then we won't be able to consider your application this time.

The assessment centre will involve an interview and a quick online test of your customer service skills so it's nothing to be nervous about! We'll do our best to make you feel comfortable and you'll learn plenty more about us in the process.

If you’re successful with your application, we’ll be in touch really soon to confirm your place and tell you what to expect on the day!

Extra information

Status

Closed

Education Level

Secondary School

Location

Walsall

Type of Contract

Part-time jobs

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English