Professional UX Writer in London

Job description

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About This Role

Just Eat Takeaway is seeking an experienced writer to join its small, yet high-performing UX (user experience) writing team. You will be tasked with providing the finest hand-crafted artisanal interface copy for our customer, partner, and courier products. The role involves working across all areas of our products, from onboarding to post-order customer care.

You will collaborate with a wide range of stakeholders, including designers, product managers, call centre managers, and software developers. If you are excited about getting your words in front of millions of customers, partners, and hard-working couriers, this opportunity is for you.

These are some of the key components to the position:

• Help create the best possible user experience for people using our products.
• Take ownership of a key UX writing resource, such as the style guide or termbank, ensuring it is regularly updated and fit for purpose.
• Get to grips with our tone of voice and act as an ambassador for it.
• Build a network of contacts across the business and be an advocate for good UX copy.
• Contribute to the team's ways of working and help shape its future.
• Be determined - you will be providing artisanal interface copy for customer, partner, and courier products.
• Own your results - work across all areas of our products, from onboarding to post-order customer care.
• Raise the bar by collaborating with a wide range of stakeholders, including designers and software developers.
  
  

What will you bring to the team?

• You know the difference between 'license' and 'licence' and which one's which.
• The incorrect use of apostrophes gets you hot under the collar.
• You enjoy having a conversation with people through the written word.
• Managing multiple stakeholders, projects, and deadlines at once doesn't faze you.
• You're as comfortable writing to a character count as you are a word count.
• You view AI as a tool to enhance human creativity, not replace it.
• You've got at least three years' relevant experience under your belt.
• You have a passion for writing and helping people with a few well-chosen words.
• Strong collaboration and relationship-building skills across the business.
  
  

At JET, This Is How We Play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are or what you look like; who you love or where you're from; religious beliefs or takeaway preferences; you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful and complex selves to work every day. {Link global ERG document here}

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Are you ready to join the team? Apply now!

Extra information

Status

Closed

Education Level

Secondary School

Location

London

Type of Contract

Part-time jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English