Customer & Product Apprentice

Job description

What You’ll Be Doing

As a Customer and Product Apprentice, you’ll rotate through three core areas within our Customer and Product departments - Customer Success, Product Development, and Marketing & Brand - gaining practical experience and contributing to projects that directly impact our customers.

• Customer Success - Support service teams by analysing customer feedback, identifying areas for improvement, and contributing to initiatives that enhance the customer journey.
• Product Development - Help shape our products by conducting market research, analysing user needs, and supporting planning across the product lifecycle to keep our offerings relevant and impactful.
• Marketing & Brand - Assist with campaign planning and content creation across digital channels, while helping track performance and optimise our brand presence.

Who We’re Looking For

We’re looking for a proactive, customer-focused individual who enjoys working with others and is eager to learn. You’ll need good communication skills and a willingness to take on new challenges. To be eligible for this scheme, applicants must have at least 5 GCSEs (or equivalent) at grades 4+ (A-C) including Maths and English. Other key qualities we'd like to see include:

• Good IT skills, including Microsoft Office
• Curiosity about customer experience and education
• Ability to manage time and priorities effectively
• A collaborative and inclusive mindset

What You’ll Get Out of It

We offer a fully funded apprenticeship, a supportive team, and the chance to make a real impact in education. You’ll gain valuable experience, build confidence, and grow your career in a passionate organisation with a purpose.

Other benefits include:

• A salary of £23,500
• Mentoring from Senior Leadership
• A buddy to guide you through the programme
• Working on real, projects that make an impact
• You’ll take part in an accredited interpersonal skills training programme, including presenting, influencing and problem solving

Extra information

Status

Closed

Education Level

Secondary School

Location

Manchester

Type of Contract

Part-time jobs

Profession type

Teaching / Instructors / Guides

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English