Customer Service Coordinator in Telford

Job description

Position Title: Customer Service Coordinator – Career

Location: Telford

Duration: 12 months contract

Working Pattern: 5 days a week onsite (Mandatory)

Job Description

We are seeking energetic, detail-oriented, and adaptable Customer Service Coordinators to support our Outsource operations within Client’s Global Services Organization. The ideal candidate will thrive in a high-volume, fast-paced environment and be able to manage multiple processes with accuracy and professionalism.

Key Responsibilities

Customer & Outsource Support

• Communicate outsource work priorities to customers daily/weekly, ensuring alignment with contractual obligations.
• Handle customer queries promptly and accurately, providing documented updates.
• Provide quotations for subcontract prices via the Sales system.
• Manage and prioritise customer orders, monitor escalations, and communicate status updates.

Order & Workflow Management

• Process new customer requests and ensure timely management of Outsource activities.
• Trigger the release of Service Orders to suppliers and work closely with logistics to track progress.
• Monitor turnaround times to meet customer contractual commitments.
• Verify receipt and processing status of outsourced work when required.
• Maintain accurate internal system notes for each job.

Quality & Documentation

• Follow quality procedures to log certificates into internal systems for audit purposes.
• Support daily on-site Outsource duties and collaborate effectively with the team.

Procurement & Supply Chain Support

• Assist with procurement activities such as generating requisitions, purchase orders, and scheduling.
• Review supplier quotes and order confirmations to ensure on-time delivery.
• Support procurement outsource contract staff with tasks including open order reports, supplier confirmations, expediting, and delivery tracking.

Essential Skills & Experience

• Minimum 2 years' customer service experience.
• Strong proficiency in Microsoft 365, especially Outlook, PowerPoint, and Excel (including VLOOKUP and basic formulas).
• Strong computer and office administration skills.
• Ability to adapt quickly, manage high workloads, and stay organised under pressure.
• Excellent communication skills with strong attention to detail.

Preferred Attributes

• Energetic, proactive, and robust personality.
• Experience managing multiple stakeholders or working in technical/customer environments is a plus.

Extra information

Status

Open

Education Level

Secondary School

Location

Telford

Type of Contract

Part-time jobs

Published at

11-12-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English