Facilities Helpdesk Coordinator in Greater Leeds Area

Job description

Penguin FM is a total facilities management provider that offers a range of hard facilities management services to ensure safety and compliance. Our services include planned preventative maintenance, reactive maintenance and building compliance services. We work proactively with clients to minimise call-outs and provide reactive services 24/7.

Our mission is to deliver a FM service that is adaptable to meet our customer’s requirements. By continuous collaboration and new technologies, we will change the way property maintenance services are delivered to maximise our customer’s success.

We are also committed to becoming the UK’s leading sustainable, carbon-neutral facilities management company. Sustainability is at the heart of our strategy, and we are actively working towards net-zero operations through innovation, responsible practices, and environmentally conscious service delivery.

Role Description

This is a full-time on-site role as a Facilities Management Help Desk Coordinator located in Leeds. The Facilities Management Help Desk Coordinator will be responsible for troubleshooting issues, providing technical and help desk support, and communicating with clients. They will also need analytical skills to track and report issues.

Qualifications

• Technical Support, Help Desk Support, and Troubleshooting skills
• Strong Communication skills
• CAFM knowledge (preference, not essential)
• Administrative skill
• Analytical Skills
• Ability to work under pressure and meet deadlines
• Attention to detail
• Experience working in facilities, maintenance and/or property maintenance or management (not essential)

Responsibilities

• Supporting clients with all incoming helpdesk queries, via telephone, email and our CAFM system
• Setting up accounts with new suppliers and sub-contractors
• Providing basic account administrative support including invoicing, maintenance scheduling, budgeting and expenses management
• Managing / recording property works and maintenance
• Instructing sub-contractors to carry out works where necessary
• Managing sub-contractors to ensure they follow procedures and health & safety

Why Join Us?

• Competitive compensation package.
• Opportunity to make a significant impact on our growth.
• Collaborative and supportive work environment.
• Professional development and career advancement.
• Chance to make a real impact on reaching the UKs net zero targets.

Application Process

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for Penguin Facilities Management.

Please send your application to Edward.wick@penguinfm.co.uk

Penguin Facilities Management is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Note: The above job description is a general overview and may be subject to change based on specific business needs.

For more information, visit our website: www.penguinfm.co.uk

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Company pension
• Health & wellbeing programme
• Sick pay

Work Location: In person

Salary: £25,000 - £27,500

NO RECRUITERS - You will not be responded to.

Extra information

Status

Open

Education Level

Secondary School

Location

Greater Leeds Area

Type of Contract

Part-time jobs

Published at

10-12-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English