Digital Specialist in Stoke-On-Trent

Job description

About the Company

Brand new opportunity at Advantis! First of its kind in the business meaning genuine prospects for ambitious candidates with 2 years+ relevant experience. Hybrid role, Stoke-on-Trent or Bolton. Competitive salary plus strong benefits package.

About the Role

The Digital Delivery Optimisation Specialist coordinates digital change across AI, the myAdvantis portal, digital journeys, and customer communications. The role ensures digital changes are delivered through clear planning, strong testing, structured governance, and alignment with client and operational requirements.

Responsibilities

• Coordinate delivery of AI use cases across voice, messaging, and email channels.
• Work with the Debt Stream portal provider to deliver portal improvements and digital enhancements.
• Develop and maintain delivery plans, sequencing work, managing milestones, and tracking progress.
• Coordinate activity across vendors, Operations, Client Services, and internal teams.
• Lead UAT and go-live readiness for digital changes.
• Review digital MI and customer behaviour to identify improvement opportunities.
• Refine digital journeys and communications (wording, tone, flow, navigation).
• Produce requirements, user flows, communications drafts, test evidence, and deployment documentation.
• Ensure all digital changes align with client requirements and operational needs.
• Track benefits and lessons learned across digital initiatives.

Qualifications

Experience in digital delivery, customer journeys, communications, or operations. Understanding of project coordination or delivery planning.

Required Skills

• Strong organisational and planning capability.
• Excellent documentation and communication skills.
• Ability to coordinate across multiple teams and vendors.
• Understanding of customer behaviour and digital experience design.
• Experience of Digital Analytics Tools (Desirable).

Preferred Skills

• Proactive, structured, and delivery-focused.
• Strong judgement on customer communication and digital experiences.
• Collaborative and adaptable.

Pay range and compensation package

Competitive salary

Shifts that offer you flexibility and time to do the things that are important to you outside work

Gym membership contribution

Rewards Platform

Employee Assistance Programme to help look after your health and wellbeing

Paid time off to Volunteer at a charity of your choice

Equal Opportunity Statement

Advantis is committed to diversity and inclusivity.

Extra information

Status

Closed

Education Level

Secondary School

Location

Stoke-On-Trent

Type of Contract

Part-time jobs

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English