Employment Law Advice Helpdesk Team Leader – Trade Union -(M&F) UK873629

Job description

EMPLOYMENT LAW ADVICE HELPDESK TEAM LEADER – TRADE UNION

LONDON

£55,000 BASIC SALARY

PERMANENT ROLE

The Role:

Morgan Philips Specialist Recruitment is presently supporting a United Kingdom trade union which represents professionals and specialist workers in both the public and private sectors in their search for an Employment Law Advice Helpdesk Team Leader.

As a Team Leader within our client’s Member Contact Centre you'll use your positive attitude, your supervisory experience, and your employment law knowledge to deliver an excellent service to union members.

In this role you’ll have the chance to be involved in developing new services and to supervise, mentor and develop a team of Employment Law Helpdesk Advisors. We’ll look to you to ensure the Member Contact Centre is providing high quality advice and support to members and to help improve the union’s overall member service.

This is an exciting career opportunity with customer service at its heart and offers plenty of room for professional growth and development.

About You:

• Strong knowledge of employment law
• Proven track record of leading a team
• Ability to lead, motivate and develop team members
• Experience of working in a customer or member service environment
• Experience of working in a regulated/legislative environment
• Experience of monitoring and reporting against SLA’s and KPI’s
• Familiarity in dealing with complaints/complex queries
• Experience of providing advice and support to customers
• Experience in implementing or managing Contact Centre technology and processes

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Part-time jobs

Published at

22-12-2025

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English