User Experience Researcher

Job description

Qualifications

We’re looking for a Senior User Researcher who can lead high-impact projects, influence strategic decisions, and deliver actionable insights that shape outstanding products and services.

• Extensive experience (5+ years) in user research, including leading complex projects for digital services within Agile environments.
• End-to-end research expertise – from designing and conducting generative and evaluative studies to analyzing and synthesizing findings into clear, actionable insights.
• Broad methodological knowledge, with the ability to select and apply a wide range of qualitative and quantitative techniques (e.g., usability testing, depth interviews, surveys, co-design sessions, diary studies) tailored to project needs.
• Strong consultancy skills, including building trusted client relationships, advising on research strategies, and influencing senior-level decisions.
• Stakeholder engagement experience, with a proven ability to manage senior stakeholders, facilitate workshops, and align multi-disciplinary teams.
• Demonstrated impact, supported by a portfolio or case studies showing how research informed successful product, service, or strategic outcomes.
• Mentorship capability, coaching and supporting junior researchers to develop their skills and confidence.
• Ethical research awareness, particularly when working with vulnerable users or those with accessibility needs.
• Deep understanding of inclusive design and accessibility, including experience conducting research with users with access needs and familiarity with WCAG 2.2 standards.
• Working knowledge of UK public sector service design, including GDS service standards, GOV.UK design system patterns, and assessment processes.
• Agile delivery experience, actively contributing to team ceremonies and supporting iterative, user-centered development.

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Part-time jobs

Published at

22-12-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English