Chief Operating Officer

Job description

Neighbourly UK – Pimlico Plumbers

1 Sail St, London SE11 6NQ

Permanent | Full-time

Neighbourly (yes—without the “u”) began over 40 years ago in the US as a family business and has since grown into the world’s leading home services provider. Since landing in the UK in 2010 as Neighbourly, we’ve expanded to over 330 locations across 6 premium brands—including the iconic Pimlico Plumbers, London’s No.1 premium home services provider.

With more than 4,000 frontline operatives, a reputation for investing in people, and consistent year-on-year growth, we’re now looking for an exceptional Chief Operating Officer to help lead the next phase of our UK expansion.

The Opportunity

As COO, you will be the operational driving force of Pimlico Plumbers and the wider Neighbourly UK business. Reporting directly to the UK Managing Director, you’ll lead multiple teams, shape strategic direction, and ensure outstanding operational performance across sales, marketing, HR, finance, and field operations.

This is a hands-on, high-impact role for a leader who thrives in a fast-paced service environment and is excited by the challenge of scaling iconic, established brands.

What You’ll Lead & Deliver

Strategic & Commercial Leadership

• Collaborate with the Leadership Team to develop business plans and budgets aligned with growth targets.
• Drive new product and service innovation, including cost, risk and commercial analysis.
• Translate strategic vision into operational objectives and measurable results.

Operational Excellence

• Oversee day-to-day operations across multiple functions, ensuring consistent delivery of a best-in-class customer experience.
• Analyse and optimise internal processes, identifying opportunities for efficiency, innovation, and scale.
• Monitor performance, produce forecasts, and take corrective action when required.

People, Culture & Franchise Leadership

• Lead and develop high-performing teams in HR, IT, H&S, Transport & Facilities, and the broader leadership group.
• Build strong relationships with franchisees, customers, and internal stakeholders.
• Establish policies that reinforce a positive, collaborative, and growth-oriented culture aligned with Neighbourly values.

Financial & Commercial Oversight

• Manage capital investments and expenses to support profitable growth.
• Own commercial outcomes and drive performance through strong KPIs, operational discipline, and service quality.

What You Bring

• Proven experience as a COO, Operations Director, Senior GM, or equivalent, ideally within Facilities Management or Building Services.
• Strong commercial acumen with a track record of improving operational and financial performance.
• Hands-on, visible leadership style with exceptional people and relationship-building skills.
• Experience leading multi-disciplinary teams and influencing at all organisational levels.
• A natural coach and mentor with a passion for developing talent.
• Degree-level education (preferred), plus a UK driving licence and willingness to travel.

Who You Are

You’ll thrive in this role if you are:

• A clear and open communicator
• Customer-focused and quality-driven
• Organised, proactive, and self-motivated
• A problem-solver who brings clarity to complexity
• Energised by growth and operational excellence

Our Commitment to Inclusivity

Neighbourly is proud to be an equal-opportunity employer. We are committed to attracting, developing, and retaining the most talented people, and we are dedicated to maintaining a workplace that is inclusive, respectful, and free from discrimination.

Ready to Make an Impact?

If you’re excited by the opportunity to shape the operational future of a market-leading brand and play a pivotal role in Neighbourly’s continued UK growth, we’d love to hear from you.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Part-time jobs

Published at

22-12-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English