Customer Care Associate (German Speaker)

Job description

Customer Care Associate – German Speaker

Full-time | Hybrid (UK)

Do you enjoy helping people, solving problems, and making a real difference in science?

We’re partnering with a global life sciences and technology innovator whose products are used by researchers around the world to drive breakthroughs in biology and healthcare. They’re now looking for a Customer Care Associate (German Speaker) to be the friendly, reliable voice supporting their customers.

This is a great opportunity for someone who loves customer interaction, thrives in a fast-paced environment, and wants to work for a company doing genuinely meaningful work.

Why This Role?

• Work for a mission-driven organisation shaping the future of scientific research
• Be part of a collaborative, supportive customer care team
• Use your German language skills daily
• Hybrid working with long-term career potential
• Make a real impact on customers who rely on advanced technology

What You’ll Be Doing

As a key member of the Customer Care team, you’ll be the first point of contact for German-speaking customers via phone, email, and chat.

• Support customers with orders, shipments, and account queries
• Provide clear, friendly, and empathetic service every time
• Keep customer cases accurately updated in the CRM system
• Work closely with Sales, Logistics, Operations, and Support teams
• Escalate complex issues when needed — and always follow up
• Help ensure every customer interaction ends on a positive note

(No technical troubleshooting required — this role is focused on service and coordination.)

What We’re Looking For

• Fluent German and strong English communication skills
• Previous experience in customer service or a customer-facing role
• Comfortable handling phone-based interactions
• Highly organised and able to manage multiple cases at once
• Confident with Microsoft Office; CRM/ERP experience is a plus
• A positive, proactive mindset and genuine care for customers

Ready to Apply?

If you enjoy helping people, want to use your German professionally, and like the idea of supporting cutting-edge science — we’d love to hear from you.

Apply now or message us to learn more.

Extra information

Status

Open

Education Level

Secondary School

Location

Oxford

Type of Contract

Part-time jobs

Published at

22-12-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English