Sales Office Team Leader

Job description

Sales Office Team Leader

Location: Walsall, West Midlands

Contract: Full-time/Permanent

Salary: Competitive + benefits

About the Role

This is an exciting opportunity to join a company with significant aspirations for growth. We are looking for an organised, proactive and people-focused Sales Office Team Leader to guide our busy Sales Support team. You will be part of a dynamic team and play a key role in driving exceptional customer service, ensuring smooth office operations, and supporting our commercial strategy as we continue to expand.

Key Responsibilities

• Lead, coach and support our internal sales team.
• Oversee daily sales office operations, ensuring tasks are prioritised and completed efficiently.
• Act as the main escalation point for customer queries and complex orders.
• Monitor team KPIs and individual performance, providing regular feedback and training.
• Ensure accurate processing of orders, quotations and documentation.
• Adopt a proactive approach in seeking new business opportunities, contributing to the growth of the customer base and revenue.
• Work closely with the Sales Director and wider commercial team to support sales targets.
• Identify opportunities to improve processes, systems and customer experience.
• Maintain excellent product knowledge and stay informed about pricing, promotions and procedures.
• Produce reports and updates for senior management when required.

About You

• Experience leading or supervising a customer service or internal sales team.
• Strong communication skills, with the ability to inspire and guide others.
• Highly organised with excellent attention to detail.
• Confident in managing workloads, deadlines and unexpected challenges.
• Strong customer service focus with the ability to resolve issues effectively.
• Competent using CRM systems, ERP/order processing systems and MS Office.
• A positive, solution-oriented approach and willingness to improve processes.

Why Join Us?

• Become part of a dynamic, collaborative and forward-thinking team.
• Work within a company entering an exciting phase of growth and investment.
• Opportunities for career development and leadership progression.
• Competitive salary and benefits package.
• The chance to truly influence how the sales office operates and evolves.

Extra information

Status

Open

Education Level

Secondary School

Location

Walsall

Type of Contract

Part-time jobs

Published at

22-12-2025

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English